Torre Cintola • Natural Sea Emotions — Hotel in Monopoli

Title: A Nightmare Unleashed: Shockingly Rude Staff at this 4-Star Hotel!

My recent stay at what was purportedly a 4-star hotel quickly transformed into a surreal nightmare, courtesy of the shockingly rude staff. I cannot stress enough how crucial it is to avoid this establishment at all costs. Allow me to recount the appalling experiences that left me utterly dismayed and disheartened.

Right from the moment of arrival, it was evident that the staff had little regard for basic courtesy or professionalism. The receptionist's demeanor was not just dismissive; it was outright hostile. Their blatant lack of respect and unpleasant attitude set the tone for the rest of my stay.

To make matters worse, the hotel staff crossed all bounds of decency and resorted to using profanity and hurling abusive language at us. It was beyond belief that individuals entrusted with guest relations could stoop so low as to verbally assault paying customers. The sheer audacity and disrespect displayed by the staff were utterly unacceptable and completely uncalled for.

As if the verbal abuse wasn't enough, the service provided by the staff was equally appalling. Requests for assistance or information were met with sighs, eye-rolls, and an overall dismissive attitude. It was as if we were an inconvenience to their day, and they made sure we felt that way throughout our entire stay.

Additionally, the overall quality of service was severely lacking. Simple requests went unattended, and the staff displayed a complete lack of initiative or willingness to address any concerns. Any attempts to voice dissatisfaction were met with even more rudeness and indifference. It was a disgraceful display of customer service or rather the lack thereof.

I implore anyone considering this hotel to seek alternative accommodations. The rude and abusive behavior displayed by the staff is a clear indication of the toxic work culture that permeates this establishment. No one deserves to be subjected to such treatment, especially when paying for a supposedly premium experience.

In conclusion, I wholeheartedly discourage anyone from staying at this hotel. The staff's shocking rudeness, including their use of offensive language, paints a vivid picture of an establishment that lacks even the most basic principles of hospitality. Spare yourself the emotional distress and find a hotel where respect and professionalism are upheld, ensuring a truly enjoyable and...

Firstly, the staff are great across the whole complex. Enza & Francesco in the restaurant, Vito, Deborha on reception to name a few. |The hotel is very clean with a nice vibe. Dome shaped rooms are comfortable, well maintained and cleaned daily. |The inclusive food offering at breakfast and dinner is good and there is plenty of variety. |Unusually you must queue for a hot beverage at breakfast, but it’s efficient and if I’m going to have my coffee made for me, I want it to be made by an Italian barista!|There is a good mix of nationalities both younger and older. It’s also a good base for exploring Puglia. |What you need to know…correct at time of typing…|You must wear a bathing cap, free from reception, in both the freshwater and seawater pool. |The seawater pool is sometimes used for activities and there is always music playing, so if you don’t like noise, use the other pool. |You can still use the pool when the activities are taking place as it’s huge. |You will be given cards to exchange for beach towels when you visit the pools. |If you want something, for example a toastie at 3.30pm, just ask. |Housekeeping could be completed at any time during the day. It’s a big complex! |Your room key is used as your ‘money’ for any sundries like drinks, paying the total at the end of your stay - add a credit card at check in. |There is a tourist tax and hotel services charge which you pay at the beginning of your stay. Ours was 20 something Euros per day, which adds a bit to your bill, so beware. |The rooms are not soundproof but they are insulated enough. Take ear plugs if you’re concerned. |They have regular functions around the seawater pool. They end around midnight, so once again, if you are an early/light sleeper, take ear plugs. |We took a laidback attitude towards all of this, after all, we were on holiday. By doing this you’ll enjoy the experience more. |Suggested adjustments…|Absorb the service charge into the cost of the holiday. It’s a bit of a shock for guests to have to pay more on arrival. Note this is separate to the tourist tax.|Drop the swim hat rule. Half the guests weren’t wearing them anyway! |More choice of desserts in the evening would be nice. |Overall though, we had a nice holiday and I would recommend staying...

3 of us have just returned from a last minute, all-inclusive break for a week there.

The rooms were basic, clean and comfortable. The staff were friendly and polite with the exception of the beach/pool attendants who we called ‘prison guards’. They ‘told you off’ if you moved an umbrella a few inches and rudely made sure you were not sitting on the front 2 rows of the sunbeds if you weren’t in a ‘superior room’ in spite of the beach being virtually empty at 5pm. You are only allocated one beach towel all week – no more, to sit/sweat on and dry yourself with. You could exchange it at an addition fee but this is laughable as they changed all the bath towels daily, used or unused! The hand towels were actually moisture repellent.

It certainly wasn’t a peaceful break. The music and man on the microphone was loud and invasive, you are unable to get away from it even on the beach or in our rooms. It goes on all day and night until midnight with only a short break for meals and a siesta. It is more like a holiday camp.

The food was fabulous given that it was all inclusive and buffet style and wine provided with the meals was very palatable albeit the red wine was ice cold every time. The soft inclusive drinks package was very odd. You were given a tiny glass of a soft drink such a coke – so you would have to ask them to refill it several times - they wouldn’t allow you the larger plastic cup that they served the free beer in. The beach bar served the inclusive beer but this shut at approximately 7pm and you had to pay for beer in the bar open later. The meal in the restaurant upstairs was also included in the price but the still water and wine charges were an unwelcome surprise. They were overstretched and understaffed up there, the main restaurant was so much better.

The sea was wonderfully warm but on several days we didn’t swim as it was full of jelly fish.

A nice place in a nice setting but wouldn’t have gone if we had known about the noise, cheesy holiday camp environment, jelly fish and the stupid levels of pettiness - that...