Musella Cantina e Relais — Hotel in San Martino Buon Albergo

My wife, two young kids (9 and 11), and I recently stayed at Musella for a night on our way through Verona. We booked a two-bedroom apartment months in advance and were excited to stay at what is a lovely bed and breakfast. ||We arrived late (around 11:30 pm) on the night of our reservation, in part, because we got lost trying to find the place. We received a confirming email earlier that day, however, so we weren’t concerned. The email didn’t say anything about needing to call ahead if we were coming in late, so we were surprised to find the front gate locked and no lights on when we arrived. I called the number listed on the call box, which apparently connected me to the front desk clerk/manager who was offsite at the time. I’m not actually sure who the woman was because she didn’t identify herself, but she was very rude. When I let her know who I was, she immediately started berating me for not calling ahead. She was upset that she couldn’t reach me all day (she had been calling my wife’s phone, which was off), and I was afraid she had given our room away. My family and I were sitting on the side of a desolate road in the middle of the night in a foreign country, so I tried to be polite and apologetic. And fortunately, our room was still available. Everything seemed fine after the mystery woman opened the gate remotely and guided us to our room over the phone. ||The next morning, however, I had another unpleasant encounter with her while “checking in.” Rather than asking me how my stay was, she continued grumbling about our late arrival the previous night. Later that morning when I was checking out, the issue came up again when she (for the first time) mentioned a 20-euro “late arrival” fee that I was being charged. I explained that I was unaware I needed to call ahead—and that the confirming email didn’t say it was required—but she just kept arguing that “everyone knows you have to call” and that it’s mentioned in the “terms and conditions.” Her tone and demeanor was unprofessional and infuriating. Worse, I apparently got charged this ridiculous fee because Musella’s reception desk “closes” at 7 pm. ||As I said, the place itself is lovely and the owner (we ran into him as we were walking to our room the night we arrived) seemed nice. I rarely give bad reviews, but the mystery woman earned one by making me feel like my entire stay was an imposition to her. She got the 20 euro fee from me, but blew any chance that I or anyone I know will ever stay there or order their wine in the future. Seems pretty shortsighted, although I can’t say I’m surprised given her behavior during all three of our...

With our "usual" place being closed we needed to find a new spot and were not disappointed: This place is a fantastic oasis for relaxation and to start a day full of business from. We had an apartment featuring a large open living room, a small maisonette-style sleeping area, and a sleeping room with an ensuite bathroom (shower, toilet, bidet, tub - and there is another bathroom with shower and toilet next to the entrance of the apartment), all with windows and looking down into the courtyard and/or over the countryside. Furniture is in style and perfectly matches the atmosphere. The garden, or rather park like area is very well maintained and features many sitting areas as well as a pool further back in the park - enough deckchairs there to relax. There is a rivulet running through the estate, which gives the entire place the final touch of a hidden gem and paradise. Breakfast is excellent and offers all sorts of local and typical Italian dishes you'd expect. While they dont offer lunch or dinner, they have great snacks and platters, which you can enjoy together with their excellent wines from their own winery. The landlady and owner is a great person and pays a lot of attention to details, making sure everyone feels at home - so do her employees who really know how to provide hospitality. Verona is close by, but you need a car of course - max. 20 minutes into the centre of Verona. Make sure you follow the instructions during your reservation: come in the afternoon during the specified time window (otherwise let them know -in advance-

Musella is a very special place to stay. We loved every moment here. As a family of 3 generations, everyone loved their stay equally as much. The staff are so friendly and helpful that it was lovely. Breakfast was perfect, lots of choice in a lovely setting too. They even had multiple gluten free options for us too. The best gluten free options I have had anywhere. |Our family apartment was ideal for us and was decorated in a lovely style. The beds were comfy and everything was perfect for us. The kitchen was helpful too as we were able to cook a few times and the at downstairs in the lovely grounds of the courtyard. We met some other lovely guests there too- everyone seemed very friendly indeed. The communal lounge was ideal for watching the euros football with other guests too. |It was very nice to have the pool too and our children used it every day. It is well looked after and nicely done.|The wine at the vineyard is truly excellent. We have been purchasing their wine for the last 4 years which prompted our stay here. We would recommend doing the wine tasting here even if you already know the wines as it was a great experience. Everything about our stay was perfect. We have already recommended it to many of our friends to stay. Only 10-15 minutes easy drive to Verona is a great...