Hotel Tonnara Trabia — Hotel in Trabia

Tonnara ruined the most important day of my daughter – her wedding. All because of a horrible manager they have (not sure of her name but she sits in the cabin near the reception)||||The person at the front desk, Raimondo is a lovely gentleman but his hands are tied behind his back. Whilst he is extremely helpful, he has no powers. The front office staff is also very helpful but it is a shame that the person in charge of the hotel is very unpleasant and unreasonable||||To summarise, we decided on the hotel a year back. We agreed with the hotel arrangements for the wedding which included the dance floor and a detailed layout. This formed part of a signed contract.||||On the day of the wedding the contractor who was to erect the dance floor arrived with his crew. They started laying the dance floor when the lady manager walks in and throws a tantrum that she would not allow the dance floor to be laid down since it would ruin the grass. We showed her the signed contract which clearly stated a dance floor with carpet. She argued that yes we could lay down a carpet but no wooden support could be below it. The contractor explained that putting down a carpet on grass to act as a dance floor would be a safety hazard since people would trip over it. She was having none of it and stuck to her unreasonable interpretation. The contractor was right to charge me the 2500 Euros since he had hired transport and people to lay down the floor which we had to pay||||There were 200 guests staying at the hotel. Breakfast was a fiasco. Despite requesting them to ensure a toaster be made available it was not provided for. They had one small panini maker which took 3-4 mins to toast a slice. The queue was horrendous as a result most people could not enjoy hot toasts for breakfast.||||Some of the pots in the toilets were repulsive. They had yellow stains on them. Photograph is attached.||||When my daughter got her make up lady, the same lady manager insisted she could not do the make up in her room but demanded extra money for us to hire a separate make up room. Wonder why the hotel would be bothered on what the bride does in her room.||||The hotel mainly caters to wedding guests yet has no ironing facility. One has to use their laundry which is not capable to cater to 10-15 requests per day. When we asked them to provide a couple of irons and an ironing board at the reception the response was it was not good for the image of the hotel!! They agreed to an ironing room with 2 irons for which they demanded 500 Euros. When I argued with them that the room rate is 140 Euros per day so how could they justify more than double their response was to cater to the electricity and air conditioning the room would need. Ridiculous and day light robbery||||In summary I repent selecting this hotel and strongly urge you not to deal with such a place who do not honour their contract and are out to take advantage of the situation. They ruined the entire wedding which is something I will never forget. When I told the manager I will ensure I post this on social media she was arrogant and said I am most welcome to do so.||||In the final settlement of the invoice the lady manager intimidated my daughter so much that she had to call the police to intervene. They did not allow me into the room where the discussions were taking place as a result my daughter had to endure...

Tonnara ruined the most important day of my daughter – her wedding. All because of a horrible manager they have (not sure of her name but she sits in the cabin near the reception)

The person at the front desk, Raimondo is a lovely gentleman but his hands are tied behind his back. Whilst he is extremely helpful, he has no powers. The front office staff is also very helpful but it is a shame that the person in charge of the hotel is very unpleasant and unreasonable

To summarise, we decided on the hotel a year back. We agreed with the hotel arrangements for the wedding which included the dance floor and a detailed layout. This formed part of a signed contract.

On the day of the wedding the contractor who was to erect the dance floor arrived with his crew. They started laying the dance floor when the lady manager walks in and throws a tantrum that she would not allow the dance floor to be laid down since it would ruin the grass. We showed her the signed contract which clearly stated a dance floor with carpet. She argued that yes we could lay down a carpet but no wooden support could be below it. The contractor explained that putting down a carpet on grass to act as a dance floor would be a safety hazard since people would trip over it. She was having none of it and stuck to her unreasonable interpretation. The contractor was right to charge me the 2500 Euros since he had hired transport and people to lay down the floor which we had to pay

There were 200 guests staying at the hotel. Breakfast was a fiasco. Despite requesting them to ensure a toaster be made available it was not provided for. They had one small panini maker which took 3-4 mins to toast a slice. The queue was horrendous as a result most people could not enjoy hot toasts for breakfast.

Some of the pots in the toilets were repulsive. They had yellow stains on them. Photograph is attached.

When my daughter got her make up lady, the same lady manager insisted she could not do the make up in her room but demanded extra money for us to hire a separate make up room. Wonder why the hotel would be bothered on what the bride does in her room.

The hotel mainly caters to wedding guests yet has no ironing facility. One has to use their laundry which is not capable to cater to 10-15 requests per day. When we asked them to provide a couple of irons and an ironing board at the reception the response was it was not good for the image of the hotel!! They agreed to an ironing room with 2 irons for which they demanded 500 Euros. When I argued with them that the room rate is 140 Euros per day so how could they justify more than double their response was to cater to the electricity and air conditioning the room would need. Ridiculous and day light robbery

In summary I repent selecting this hotel and strongly urge you not to deal with such a place who do not honour their contract and are out to take advantage of the situation. They ruined the entire wedding which is something I will never forget. When I told the manager I will ensure I post this on social media she was arrogant and said I am most welcome to do so.

In the final settlement of the invoice the lady manager intimidated my daughter so much that she had to call the police to intervene. They did not allow me into the room where the discussions were taking place as a result my daughter had to endure...

I am very disappointed in my stay here. It was not worth €130 euro per night (which was actually discounted as part of the wedding package). ||The room was outdated with an old, clunky air con machine which made a racket, the temperature dial was broken and it barely got cold. The shower was unreliable often turning cold. There was no tea or coffee in the rooms and irons and kettles were not available. There was broken glass outside our hotel room which has not been cleaned up in 4 days. The breakfast spread was terrible, some cakes, barely any fresh fruit or fresh items available, and machine coffee and juice which wasn’t very nice. I would have expected a bigger choice and fresh food and drink items. The bar wasn’t very accessible (all the way up at the pool) which made it difficult when you were at the beach, as the downstairs bar didn’t open until the afternoon. There wasn’t any choice of snacks at these bars except ice cream which meant you were often hungry if you didn’t want to pay €25 euro for a pasta dish at the restaurant. The maid opened the door to our room whilst we were asleep on the day of check out, knowing we hadn’t checked out yet. Items of clothing that were left mistakenly at the pool had clearly been thrown away by the hotel as no where to be seen the next day, which is strange considering it’s a very small and quiet resort. The manager came across as unwelcoming and uninviting, it felt often the hotel didn’t care yet the wedding party I was part of spent a fortune over the weekend. It is a shame this hotel wasn’t better as they have a great opportunity given the proximity to the wedding venue. I don’t often write reviews but felt I had to as so many improvements need to be made, and this was felt across the whole wedding party...