Il Ciocco Hotels — Hotel in Unione dei comuni Media Valle del Serchio

Dont book: This hotel provides misleading information on its location and provides terrible customer service, especially from his manger Giuseppe Mangia. from the location provided on Booking or on Maps, the hotel appears to be very close to the much more luxurious Il Ciocco Renaissance Hotel. This is very misleading and borderline dishonest because many people, like me, may think this complex is part of the Renaissance hotel. It is not the case at al. it is in fact a 30 min walk on a very dark road in the mountain. Not great for a woman travelling alone. The customer service is pretty bad even if the people at reception are nice and do their best in difficult circumastances . I tried calling several times during my check in day to notify of late check in, and the number wasn’t working. I emailed the reception twice and got no response. I also contacted you on booking twice and go no response. I was then given a terrible room that smelt very strongly of tobacco. I had booked and paid for a mountain view room, but there was a giant tree obscuring the entire view. I was then put in a nice chalet up the road but it was even furthest from the Il Ciocco Renaissance Hotel where I needed to go several times a day to attend my conference and didn't make me feel sae as I was alone in the mountain . After I noticed these issues and needed some help, I emailed the manager quite a few times during the day to help me come to a resolution (for example simply lending me a bike so I could access the hotel more easily and safely), I got 0 response from Giuseppe. this made me feel even more unsafe so I asked to check out early. I got 0 discount but instead a booking voucher...valid for 6 months..!! so I have until January to come back to this place that made me feel so uncomfortable! The biggest problem really is the manager completely ignoring my messages and sending his poor staff to instead compensate me with this joke of a coupon. what a brave attitude to ignore customers and instead lets young staff members to deal with...

Positives:|1. A comfortable bed. |2. Balcony with seating and small table were good for the beautiful views though the balcony was above the road. |3. Room was fine, bathrobes, spacious bathroom.|4. The night we had dinner in the restaurant was delicious with pleasant staff.|5. Breakfast was ok, a nice dining space. Had all the basics you’d expect. The pastries, granola and sausages were very good. |6. Very clean everywhere. ||Negatives:|1. The staff were fine but one was incredibly unhelpful when I simply asked to borrow an umbrella because it was pouring down with rain but was told no. I would have to buy one for €15 despite there being at least 4 in the umbrella holder by the reception desk. |2. In room coffee facilities were ok but were outside the room shared with other guests (as well as a small fridge) and no milk option or services within the hotel. |3. European plug adapters didn’t work so we had to charge phones via the tv with the USB cable. |4. Tight walk in shower. |5. TV didn’t work. |6. On one morning there was a car rally race going around the hotel so very noisy.|7. Very remote so near impossible to walk to anywhere because to get to/from the hotel to a public road (not even a town), it’s a 4km hike up/down a steep road. Even for breakfast the restaurant was a 500m hike up from the hotel. Anyone with mobility challenges should avoid this hotel.|8. Must have a car or be prepared to pay for taxis if you want to do anything off site. Even their shuttle to Barga was €20 per...

This complex of hotels, log cabins, restaurant and cycle hire is not part of the Renaissance Tuscany il Ciocco Resort & Spa. Although the entrance to the site from the main road is the same. |We were very pleasantly surprised when we arrived at the hotel. The view over to Barga and beyond is lovely. |Our room was in the College Hotel, the building opposite Monteceneri Hotel where the reception is located. The room was a good size with a small balcony. Supplied with bottled water, coffee machine (a few pods), a desk and hanging area for clothes. The bed was large and very comfortable (we are very fussy). The bathroom had a shower and toiletries.|We walked up the step road every morning for breakfast, very pleasant to listen to the birds and breath in the fresh mountain air. Breakfast was plentiful; fruit juices, coffee, scrambled eggs, bacon, sausage, pastries, cakes, bread/toast, jams, honey, cheeses, hams, fresh fruit and yoghurt.|We ate dinner at the Locanda Alla Posta restaurant twice during our week and enjoyed both meals.|Overall we enjoyed our week at Il...