Rooms: We had the Executive Suite which had a living room and bedroom and a tub on the balcony too facing the courtyard. It was spacious for a family of 4. I think the living room had two sofa couches, but because we have little kids we didn't use it. It was on the East wing which seems like the larger rooms on that side. Everything was clean and in good condition. There was an air room filter and heat control. Also heated floors in the bathroom sink area which we used to dry our snow clothes and gloves. Our toilet had a lid which opened automatically and flushed automatically. The best toilet!
At least in my wing of the building it was quiet. I hardly heard any noise outside, through the walls or outside my door. I think I didn't visit during a busy time, but non-the-less the rooms seem pretty sound proof.
They refresh your room everyday and replace the water bottles, towels, toiletries and yukata. I saw staff cleaning the outside of room windows so it seems they work hard to keep the rooms clean.
The hotel's general appearance is older and some things like the hallway carpet needs updating. Also the private onsens don't have a bathing area and that needed repair. The public onsen is nicer than the private ones.
Service: All the staff is nice and helpful if you ask questions. The staff at the breakfast buffet are a bit sleepy and the younger generation, but hey. . .I'd be like that too if I had to wake up early and work late. I think the staff were the same ones during dinner. So they must have some kind of split shift.
The country has a more laid back feel, so unlike in Tokyo where they have a lot of staff meandering around, the staff here are more in the background. Of course if you need something, they are always around to ask questions and there are always people at the front desk to welcome incoming people.
Location: Its not easy to get to and from the ski hills if you're using all the different shuttle busses. The hotel won't take you to the ski areas, so if you don't have a car you will need to study the shuttle schedule carefully as most busses don't go by Sierra resort as often as other areas.
Extra's: The hot food they have available at the entrance was useful if you're starving from a day of skiing. Rice, miso soup (they made a difference one each day), green curry, and raw egg, was really yummy. The appetizers during the afternoon were just so so.
ONSEN: Awesome natural setting!! So pretty and peaceful sitting outside with the view. Also when you're done they have a fridge full of milk coffee, and assorted ice creams and popsicles. My kids enjoyed that!
Breakfast: Excellent! Good selection of Japanese dishes. Not too much western breakfast selection, but who would want to eat that in Japan anyway? The coffee was really good too!
English: Most speak english, so in general you don't need to worry about communication issues.
Kid friendly!
French Restaurant: Food was good. I couldn't enjoy it too much since our kids were 1/2 asleep. If you drink wine, you'd probably enjoy the dinner. Its only 8800 yen so I think its a great deal for a set dinner at the hotel.
Chinese Restaurant: Also very good and I prefered this one. You get more food and its served family style. Again, kids were half asleep so we had to quickly eat. If you have an asian palette I think you'd find this more tasty than French food. Nothing was spicy however, but I don't care for spicy foods. Also only 8800 yen per adult. . . unless you included it in...
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