Kando Terrace of Izu Inatori — Hotel in Higashiizu

My friend booked this hotel when he was visiting Japan. The contact was very bad. We couldn't communicate in English and had to ask our Japanese friend for help. The key box of the room couldn't be opened, and four friends spent nearly 40 minutes in the middle of the night to deal with it. There were big flying insects and reptiles in the room. We were asked to pay extra when we checked out the next day. Very bad experience.

&Thank you for your reply. But I must state that we sent an email in advance and contacted you through three emails within three hours, but it was not properly resolved. And because of this problem, we were unable to check in for one hour at 12 o'clock in the middle of the night. And you also dealt with it. Very...

I had scheduled to spend my 40th birthday there and made the reservation in Nov. for mid Feb. stay. The reservation was confirmed beginning of Feb. but 2 days before the check-in the owner canceled the reservation without proper reason and no way to communicate properly. If you want to enjoy Izu with peace of mind, I really DON’T...

Self-served with all amenities in right place. Great 150 degree view via the balcony. Classy decor is rarely seen in this price range! Our group has a great time right from checking-in! Thanks you,...