Mercure Tottori Daisen Resort & Spa — Hotel in Houki

I stayed at Mercure Tottori Daisen Resort for 4 nights with friends in 2 rooms. One of them, a Bonvoy Platinum member, mentioned he receives better treatment and benefits than Accor Diamond members.|We made separate daily bookings via the Accor app (to access the dinner buffet every other day), but at check-in, only 1 reservation was confirmed. It took 30 minutes to sort this out.|The Japanese front desk staff couldn’t speak English, so we had to use a translator—making communication frustrating. We didn’t receive proper guidance about hotel usage.|The dinner buffet was crowded with package guests, requiring a waiting number. At the first buffet, I discovered our room assignments were switched. I explained that my friend’s room had already paid the buffet fee and asked for correction.|At the second buffet, my friends went ahead to dine, but a staff asked for my Accor Plus number and didn’t give them a waiting ticket. They were made to wait until I arrived 20 minutes later. After explaining the situation and requesting a table, the staff member gave me a new ticket without apology and glared at me.|Later, the restaurant manager arranged our seating. However, when my wife arrived later, she wasn’t allowed in and was also made to wait. I had to call the manager again to fix it.|The lounge, open to all guests, was understaffed on weekdays, overcrowded, and poorly maintained—snacks and drinks were messy and unhygienic.|The rooms were old and had a bad odor—clearly in need of renovation.|Overall, the service was worse than an Ibis hotel, and the system felt like a local inn. Management needs training. |That said, I appreciate the kindness of the male front desk staff who assisted...

Terribly bad hotel in its current state. The non-renovated areas are dirty, outdated and smell bad. Our room had clearly not been cleaned for a long time; only the bedding, towels, etc. had been replaced. The carpet was full of stains, there were hairs everywhere, dust, stains on the pillows, and filthy vents. Mercure should not rent out the non-renovated rooms, or at least offer them at a reduced rate, but they should still be cleaned, but that's the bare minimum.

Fortunately, after multiple complaints we were given another room, one that had been renovated, although there are still very few of those available. We should have been given a discount or refund for the inconvenience and very bad experience.

Pros: The surroundings of the hotel—the mountains, nature, and temple—are stunning, and the view from the hotel is also beautiful. The spa is nice, spacious, and clean. The time slots with free drinks and snacks are enjoyable, with plenty of choice.

The reception/front desk staff were friendly and did everything they could to resolve the issue. It’s unfortunate for them that their employer puts them in this position, forcing them to work in this mess and deal...

The hotel is situated at the middle level of Daisen, only 30 mins drive from Yonago city. It is a big complex with a lot of rooms. The best view rooms are probably those facing the sea. Ours faces Daisen Mountain, which is not bad either. It gave me a sense of tranquility. The onsen is awesome with both outdoor and indoor pools. The showering area is spacious too. The room is in a very decent size. It was amply sufficient for three of us. Adding points to this review is the 3 hours of happy hours, with unlimited flow of both alcoholic and non-alcoholic drinks and snacks. The panoramic view restaurant was quite a nice place for relaxing. Another point to add is the 11:00 o'clock check-out time, unlike other hotels in Yonago at 10:00. Overall, if you book the hotels well in advance, it's a...