Ibusuki Hakusuikan — Hotel in Ibusuki

Great service, average rooms, far away from everything, so if you need to go to town for food, you need a taxi or car. For the food option, there's a ramen place in the basement level open from 7 pm. You can reserve their kaiseki dinner for evening meals. There are no restaurants on site, contrary to what is advertised. We had to cab it to town, cost around jpy 1500. There's a buffet style breakfast served with a variety of food choices, both traditional and western. It was adequate. For a 4 or 5 star hotel, disappointing. For a 3 star, expected. It was a cafeteria, not a restaurant. Facilities - the sand onsen was fantastic. The staff that ran it were great. The onsen was also wonderful. There were different onsens right next to the sand onsen. The front desk staff, as well as the rest of the hotel staff, were all exceptional. Rooms - traditional and western together. No complimentary water provided. We had to purchase bottles from a vending machine. The room was a bit musty because of the carpet. The hallways were also musty, again, the carpets. There were random air fresheners that pumped out pine scent, which was reminecent of pine sol. We traveled extensively throughout kyushu and stayed in various hotels and ryokan. I would rate this place as midrange. It probably had been top tier years ago but is showing signs of wear. It's geared towards the bus load of...

We book this hotel from reading a blog. Ours was a short one night stay and we wanted convenience. What was attractive to the wives was the on property sand bath which is an extension from the onsen baths. On arrival, we took a taxi having missed the shuttle bus. The taxi ride was about 7-9 minutes and about Y1,200 due to the traffic lights for such a short distance. The property is huge. Staff members are courteous and there were quite a few English speaking assistants. We walk around the property a bit as it is really big. The hotel is quite well patronized. We met many who are in wheel chairs who come for the sand bath. Hope it works well for them. The onsen is of a decent size. Modern is architecture as compared to our earlier stay at Kurukawa Onsen. From the onsen, you need to pay for entry to the sand bath at Y1,080 per pax. The sand bath is for about 10 minutes and we were covered whilst dressed in our yukata. It was an experience which is also available in the beach in other parts of Ibusuki. Dinner was good and once again a lot of pork. This time we had to sit on the floor which was uncomfortable for me but we survived the night. Breakfast was sitting on chairs with tables. I will revisit Ibusuki if the chance present but will likely check out...

Our stay was spoilt by bad information about the shuttle bus. We had to email the hotel to find out about the shuttle bus service from the station on arrival. When we checked in, we asked in both English and Japanese about the morning shuttle bus to the station. We were told it was a continuous service between 9 and 10 - we asked for clarification and the information was confirmed. When we had finished check out at 9-05, we were told that the shuttle bus had left at 9 and the next one was at 10-10. As the train we wanted to take was at 10-05, we had no choice but to take a taxi at a cost of nearly 1200 yen. On arrival at the station, we reviewed the train times and it doesn't even seem that there is any correlation with train departure times.|Your hotel advertises a shuttle bus service and it is really difficult to find any information about the times the bus actually runs. You need to make this much clearer on your website, on booking confirmations and at the hotel.|Unfortunately this spoilt an otherwise very enjoyable visit. The room was excellent with a beautiful view, the baths were lovely and the food was very good. Apart from the bad information about the bus service, the...