UFUFU VILLAGE グランピング — Hotel in Izu

I booked the SUP and tent sauna package for 2 adults and 1 child a couple of months in advance.

A week before the date, they sent me an email stating that if my child will be charged an extra fee to join in the SUP and tent sauna activity, if not, she will not be allowed to enter the river, not even for just playing. I was confused because I had booked a stay package including the activity for 2 adults and 1 child, but it turns out the child fee is not already included (so the accommodation fee and food is included in the package but not the activity?) I agreed to pay the fee (surely I must right? Did they expect me to leave my child alone somewhere while the parents go to do the activity?)but it would have been better if it were in the terms already stated upon booking.

On the day of stay itself, I received another email in the morning at 10.30am stating that the activity has been cancelled because of the river condition. We were disappointed as I had chosen this particular glamping facility specially because they offered this SUP and tent sauna activity by the river. As my Japanese language ability is poor, I got a friend to call them and ask if I could cancel our booking due to this unforeseen situation. My request to cancel was rejected.

Ok, I arrived a few minutes before 3pm. When I tried to enter the reception area, I was told to fill in my name on the waiting list and wait outside. In the sun! Check-in started around 3.05pm.

At check-in, I again expressed my disappointment at the cancelled activity and asked since cancellation was not permitted for our stay, could they at least offer me a discount? They said they can’t do that. I understand that the activity cannot proceed because of reasons beyond our control. However, isn’t customer satisfaction part of being in the service and hospitality industry? Even if a discount is not possible, some sort of service recovery effort should have been made at this point. Perhaps offering a voucher for use at the gift shop or a one time complimentary use of the private bath would have smoothed it over.

Accommodation- The trailer that I stayed in was dusty. There’s accumulated dust along the doors, windows and corners. There were some sort of flying insects hovering at the inner parts of the bunk beds which made sleeping there traumatic. The curtains need to be washed. I chose trailer accommodation because it was the only type that had an attached toilet and shower but the shower hose was nailed to the wall so I couldn’t take it down to wash my child. In the end, I booked the private bath.

Food- If you love bread, you will be satisfied. They give each person half a loaf of French baguette for dinner and breakfast. Other than bread, everything else is small portion. There is no dessert.

Private bath- appeared clean at first. As I was showering, I noticed a cockroach on the glass door, needless to say, I got out quickly. When I took the towel, there was a spider on it. Yes I know we are in nature, but i couldn’t even enjoy the bath time. Please install electronic insect repellent in the changing area.

Price- glow sticks sold at daiso are more than double the price at the reception area. Management, please take note, service recovery could easily have been done here simply by offering the guest a couple of light sticks or hanabi when the activity is cancelled.

Overall- I was tickled to see that for each review posted on Google, we could exchange for a souvenir mug at the front desk. I booked this place after reading many good reviews, is this how you get them? Save your mugs, we don’t need them.

For the price paid, this facility does not live up to expectations. Do not expect any kind of Omotenashi here. Basically, they want to charge you for everything.

Ps: I stayed at another glamping facility at yamanakako. For the same price, I got a dome tent with a huge attached private bathroom, a view of Mt Fuji and the food(meat, seafood, vegetables and even dessert!) was so much that we couldn’t finish it all. Ufufu, you...

gotoキャンペーンを利用し、10/12から二泊しました。 修善寺駅からバスで行きましたが、バスを降りたらもう左下に見えるので迷うことなく行けます。坂道がやや急なので脚の悪い私はヨチヨチ歩きになってしまいましたが、滑るような道ではないので気をつけてゆっくり歩けば問題ありません。 ビレッジ内の通路は舗装されていて、歩行補助カートや杖でも歩きやすかったです。

チェックインは代表者一人のみがマスク着用し手指消毒後 管理棟に入り十分に間隔を開けたテーブルで行います。その際BBQコンロなどの説明もされます。 室内用スリッパと室外用サンダルも借りられます。 管理棟ではスタッフの方がいつも笑顔で迎えて下さいますので、コロナ禍で人と会うことが減ってしまった現在、心が温かく感じました。

宿泊したトレーラーハウスは清潔に整えられ、キッチンの水道は飲料水としても使えます。 源泉かけ流しの貸切り風呂が2か所あり、使用時間がズレているので他の方と接触することもありません。 朝はトレーラー内のシャワーを使いましたが、水圧も充分でした。 ソファーベッドにブランケットもあるので、体の悪い私は時々体を休ませることもできました。 お風呂用バッグは、よくあるビニールの巾着ではなく、不織布のお洒落なトートバッグなところもステキです。帰宅後もエコバッグとして使います。 ただ、寝巻きがないので室内着は必須です。

食事は決められた時間に管理棟まで取りにいきます。 夕食の肉類は厚く柔らかく、海鮮もついていてBBQを楽しみました。アヒージョも美味しかったです。 二泊めの夕食は厚切りステーキやパエリアなどに変わるので、連泊しても飽きません。

朝は鳥のさえずりを聴きながら豆をひきコーヒーを煎れます。とても贅沢に感じる時間です♪

朝食は、ヨーグルト・牛乳・サラダ・厚切りベーコン・目玉焼きが基本のようで、プラス一泊めはフレンチトースト、二泊めはホットサンドでした。

夜のキャンプファイヤーでは、皆さん自然に間隔を開けていらっしゃいました。焚き火って見ているだけでも心がホッコリしますね。

スタッフさんはじめ宿泊の方々も、マナーの良い方ばかりで当然のようにソーシャルディスタンスを守っておられました。

自分達のエリア内では久しぶりにマスクを外して過ごしました。伊豆の空気は美味しかったです。

施設・設備・食事・スタッフさん、全てに満足です。 また機会があったら、今度はドーム型テントにも泊まりたいと思っています。

追記：浄蓮の滝のお食事処やお土産屋さんは火曜日が定休日なので、観光バスも来ませんし観光客も少ないので狙い目です。 アマゴ釣りはgo...

Awesome Glamping experience in Izu. Totally accessible by train & taxi (or bus). Food was very good. At 5pm - you pick up a basket for grilling. Perhaps bring marinade for chicken & steak. Breakfast basket is ready for pickup at 7. The tent is super comfy - there is Wi-Fi & a fridge. It’s public bathing - but private is also available with a reservation. Very wonderful...