La Vista Kirishima Hills — Hotel in Kirishima

The hardware and amenities were all very good, and the view from my room was absolutely stunning. However, there are a few areas that could be improved.

First, the official check-in time of the hotel is 3:00 p.m. I arrived early at 1:30 p.m., and when I spoke in English to the first front desk staff member, she referred me to another staff member who could speak English. The English-speaking staff kindly informed me that the room would be ready by 2:30 p.m., and that I could collect my key an hour later. So I took a walk to the nearby waterfall and returned around that time.

When I came back, I spoke in English to a different front desk staff member. However, she didn’t attempt to respond in English or seek assistance from someone who could. Instead, she asked me in Chinese, “Can you speak Chinese?”—seemingly based on my appearance. This made me feel uncomfortable, as I am not Chinese, even though I can speak and understand the language.

Second, the soundproofing in the room was quite poor. I could clearly hear the children in the adjacent room shouting, laughing, and making noises—possibly from knocking or closing furniture. It disrupted the otherwise pleasant and...

Its a good place as a onsen resort hotel. The onsens are really good. The food is so so but they provide free flow ramen and ice-pop at night as supper and snack. The room is spacious, clean and quiet. There is a private onsen tub at the balcony of our room. It is so nice to enjoy it in the breezy spring.It will be better if you have own car to stay here. There do not have much choice of public transport direct to the hotel. But hotel staffs are also helpful to assist you to grab a taxi to any scenic spots nearby. The taxi drivers are all very nice. Even they can not speak english well, they tried very best to drive slowly when we pass by beautiful sakura park and use simple english to introduce few scenic places. The hotel limousine provided us one way when we arrived the jingu station and one way when we checked out from the hotel to jingu for free. I like their service and have...

Its a good place as a onsen resort hotel. The onsens are really good. The food is so so but they provide free flow ramen and ice-pop at night as supper and snack. The room is spacious, clean and quiet. There is a private onsen tub at the balcony of our room. It is so nice to enjoy it in the breezy spring.It will be better if you have own car to stay here. There do not have much choice of public transport direct to the hotel. But hotel staffs are also helpful to assist you to grab a taxi to any scenic spots nearby. The taxi drivers are all very nice. Even they can not speak english well, they tried very best to drive slowly when we pass by beautiful sakura park and use simple english to introduce few scenic places. The hotel limousine provided us one way when we arrived the jingu station and one way when we checked out from the hotel to jingu for free. I like their service and have...