Mito Plaza Hotel — Hotel in Mito

The actual stay was very good, so I gave it a perfect score, but I think there is a lack of education in making accommodation reservations.Detailed information is written below, so if you are in charge or interested, please take a look.Good points are the atmosphere, restaurant, and lounge.Atmosphere of an overseas hotel. It's very clean and spacious. The room is nice and you can watch Netflix on the TV.I am especially grateful to the lady who works at the lounge on the third floor. Thanks to you, I had a great birthday celebration. Thank you very much for taking the trouble to write happy birthday on the coaster.The restaurant staff were also very nice and even took photos for me even though I didn't ask them to. Thank you very much for arranging the breakfast menu. We apologize for the inconvenience.It was really delicious and looked beautiful.I would like to visit you again if I have a chance.And that's when I felt bad.I was originally looking for a buffet hotel because there are food restrictions. Our hotel was advertised as having a breakfast buffet, but when I happened to look at the website, I realized that it was not a buffet. The reason is Corona...It's 2023, so I hope they stop making excuses about Corona, so I called them anyway.That's the problem. The male staff member who came out1. No self-introduction. I get my name wrong and forget it too many times.2. You're talking about Trip.com, but then suddenly you switch to *.3. Forgetting or making a mistake even on the date of your stay.If you tell us that you have dietary restrictions, we will immediately cancel for free. They said it's okay to tell them that the free cancellation date has passed. I would like to cancel. Finally, if I cannot confirm your reservation, I will call you.So, wouldn't it be strange if you couldn't find a reservation and suddenly canceled without checking anything? Actually, it's two days before the date of your stay. Where should I stay now?If you are told that you have dietary restrictions, isn't it normal to ask what you can't eat and then arrange the menu?I was so upset that I was thinking of canceling, but they agreed to cancel and I booked a different hotel. but! I received a call from Trip.com saying that I cannot cancel for free. I contacted the hotel again and spoke with the woman. The woman was nice to deal with, but she didn't offer any solutions other than canceling (of course it wasn't free), so I asked her to arrange the menu myself. I was really looking forward to this for my birthday stay. I wasn't sure which hotel to stay at, but I was able to cancel at one hotel, so I ended up staying there despite my concerns. Thanks to the restaurant staff, I have good memories.Another interesting thing is that even though I mentioned many times during our conversation that I would be staying at the hotel for my birthday, the front desk never said anything to me. I'm not sure if the customer service at the front desk is at this level or not, but I don't think it's that difficult to make a simple call.I would like to thank the restaurant...

Transportation in Mito City is somewhat inconvenient compared to other cities in the southern Kanto region. This hotel is far from the station and there is no shuttle bus, so it took some time to get there after getting off the train.However, once I stayed there, it was a wonderful experience. The concierge's customer service was very polite and the check-in process was quick. The entire hotel has a luxurious and calm European style, with an open-air courtyard with an atrium that makes you feel like you are in a 20th century Western movie. The room key is also made of bronze, which is reminiscent of ancient times, so you can feel a very antique atmosphere the moment you open the door.The rooms are decorated in a European style and are equipped with large flat TVs. The bathroom has a separate shower and bathtub, as well as a dressing table, which is very convenient for women. The room amenities are from the French L'Occitane brand, and have an elegant scent that will make you feel luxurious. The mattress of the bed was also resilient and supported the weight of my entire body, which helped me sleep soundly at night.For dinner, I chose the seasonal "Early Christmas Set" at a French restaurant. For the main dish, we used Hitachi beef from Ibaraki Prefecture, which was very fresh and juicy, and the arrangement was very creative.Only Japanese breakfast is available for breakfast, but it was delicious. The rice was served with ``wara natto'', a local specialty, and served with warm eggs and grated yam.The experience at this hotel is very nice and perfect for a relaxing vacation. Furthermore, compared to hotels in the metropolitan area, the cost performance is also very high. I highly recommend it and hope to visit again...

We were going back home from Miyakojima in Okinawa prefecture through Narita first week of August and had to wait for a connecting flight. With three spare days, we decided to pick a place further away from Tokyo which we considered safer during COVID. ||||It was a pleasant 2 hour drive going through many rice paddies and a long sea coast to reach the hotel driving from Narita. Obviously there weren't many guests in this big hotel during this period but I was glad that basically all services were still up and running with only some minor modifications (like Japanese dinner was only served in the western restaurant). Food was excellent here, both western and Japanese. We kept coming back to the restaurant for dinner and for lunch and ended up having all our meals there! We have a lot of confidence with the hotel's COVID protocols and would rather stay in and enjoy the hotel as much as possible anyway.||||We love this hotel. It offers a personal touch. The staff and general manager Yamaguchi-san (who had previously worked in many world renowned luxury hotel chains) really looked after us during our stay. I would recommend anyone to come stay...