THE HIRAMATSU KARUIZAWA MIYOTA — Hotel in Miyota

My husband and i stayed at room 207, forest suite for 6 nights from Jan 30th to Feb 5th.

From the very start, I was already happy with the service from reservations. My enquiry email was answered very fast with accurate and good information. Before my trip there, Kaito Yamamoto wrote to us to tell us how to get to your hotel safely and i was very happy to have the mapcode from her and also she shared that it was along Asama Sunline Road. This was very helpful as it was winter and we arrived at about 6pm so it was dark already.

Throughout our entire hotel stay, all of your staff are very helpful, kind and service is very good.

Housekeeping - everyday the room is cleaned very well and very efficient. The room and onsen and bathroom is very very clean and well maintained. My husband uses the onsen nightly so he is very pleased. And the housekeeping is very thoughtful - they will place bottles of water (because we drink a lot) beside the bed and also with a glass. The turn down service is also very good - giving us sweet treats, little pillow mists for our stay etc. You have a wonderful housekeeping team - pls share our praise with them.

Reception - everyday we are asked when we are going and if we need more information etc and when turndown service can be. The ladies and gentlemen there always have a good smile for us when we leave and when we return. The gentlemen helping us with the car always have our car ready for us when we are leaving without us asking for it. And they helped us park our car too nightly. This is not a service that we find in every hotel in japan, not even the FUFU group. This is very much appreciated because its cold and the carpark is further away so my husband appreciates this help.

Breakfast - the breakfast crew is very good as well - serves us our meal very promptly and the meals are always hot and fresh. We had japanese breakfast every morning and the food was so good and delicious and the fishes are done very well. In fact my husband doesnt eat mackerel at all but he declared that your mackerel is very well seasoned and done. He would like the recipe! :)

If we have to nitpick, the only flaw i see is the italian restaurant. We had dinner there the 1st night and the food is disappointing. We have travelled to Italy even more than Japan and the standard of italian food here is not good. I had the seafood broth and the mussels were not very fresh and portions are too small. That is why we dont eat at the italian restaurant nightly - its not tasty.

Thank you for such a wonderful week at Nagano and for your wonderful staff. We will definitely be back and stay at your hotel again.

If i can give your hotel 8 stars out...

I had a horrible night in this hotel that started from the moment I arrived.||||(1) The "forest view" rooms are actually a view right over the parking lot, and they intentionally don't show this on the website. So you have an open air bath on your balcony in full view of the parking lot. I never complain, but I asked for a different room because it was so horrible. The woman first said they had no rooms, so I said I'd rather have a refund and go to a different hotel. Then she said they have another room, magically, but I had to pay $200 to change rooms. Unbelieveable. Even once I changed rooms, there's still a heavily trafficked road just in front of the hotel, so you don't feel like you are in tranquil wilderness, just feels like being in the middle of town. Awful. ||||(2) There is no room service breakfast. The website advertises room service breakfast and the menu in the room even says there is room service for breakfast. But I asked multiple people and they all said no, sorry, I had to go to the restaurant. Having a relaxing breakfast in my room is my favorite part of staying at a nice hotel - I would not have stayed here if I had known there is no room service breakfast. ||||(3) Because there was no room service breakfast, I had to go to the restaurant in the morning. The hotel has two wings and you have to take two elevators to go to the restaurant. I took one elevator down to the lobby, then there was a woman standing guard in front of the other elevator. She said I couldn't enter the restaurant in my slippers which were in my room. I actually had to go back up the elevator to my room and put on my boots and then go to the restaurant again. It was unbelieveable. Insanity. ||||(4) The website shows an outdoor camp area where you can have a drink and cook smores over an open fire in the evening. At check in they told me it was closed because it had snowed the previous day. That is the perfect time to have smores outside. I was so mad about this as well because it was a big part of the reason why I chose this hotel. ||||Overall, this hotel has almost no customer service ability. They can't fix any problem and instead are very rude with you if you nicely ask for anything. The woman who dealt with me when I didn't want the parking lot view room was extremely rude, I've never seen anything like it before. ||||This hotel is a disaster - I highly recommend...

I had a horrible night in this hotel that started from the moment I arrived.

(1) The "forest view" rooms are actually a view right over the parking lot, and they intentionally don't show this on the website. So you have an open air bath on your balcony in full view of the parking lot. I never complain, but I asked for a different room because it was so horrible. The woman first said they had no rooms, so I said I'd rather have a refund and go to a different hotel. Then she said they have another room, magically, but I had to pay $200 to change rooms. Unbelieveable. Even once I changed rooms, there's still a heavily trafficked road just in front of the hotel, so you don't feel like you are in tranquil wilderness, just feels like being in the middle of town. Awful.

(2) There is no room service breakfast. The website advertises room service breakfast and the menu in the room even says there is room service for breakfast. But I asked multiple people and they all said no, sorry, I had to go to the restaurant. Having a relaxing breakfast in my room is my favorite part of staying at a nice hotel - I would not have stayed here if I had known there is no room service breakfast.

(3) Because there was no room service breakfast, I had to go to the restaurant in the morning. The hotel has two wings and you have to take two elevators to go to the restaurant. I took one elevator down to the lobby, then there was a woman standing guard in front of the other elevator. She said I couldn't enter the restaurant in my slippers which were in my room. I actually had to go back up the elevator to my room and put on my boots and then go to the restaurant again. It was unbelieveable. Insanity.

(4) The website shows an outdoor camp area where you can have a drink and cook smores over an open fire in the evening. At check in they told me it was closed because it had snowed the previous day. That is the perfect time to have smores outside. I was so mad about this as well because it was a big part of the reason why I chose this hotel.

Overall, this hotel has almost no customer service ability. They can't fix any problem and instead are very rude with you if you nicely ask for anything. The woman who dealt with me when I didn't want the parking lot view room was extremely rude, I've never seen anything like it before.

This hotel is a disaster - I highly recommend...