Lancaster Hotel Apartments — Hotel in Amman

I had a terrible experience with this hotel. I came in one day before to explain my situation and was told by the receptionist that everything was fine and I could make a reservation. I booked confidently based on that.

However, when I arrived the next day, there was a different person at the reception who completely disregarded the agreement. He insisted that I had to take two rooms, even though I had already explained everything clearly the day before. When I told him I had already spoken to someone, he dismissed it rudely and said the previous guy was “new and doesn’t know what he’s talking about.”

This kind of unprofessional behavior is unacceptable. If your staff doesn’t communicate properly or isn’t trained, it should NOT fall on the guest to deal with the consequences. They clearly need serious training and a major improvement in customer service. I will definitely not be coming back, and I don’t recommend this place to anyone who values clear communication and...

Staff was very nice always smiling always wanting to help and asking if you need anything. Hotel is very clean. Room was spacious. They do provide house keeping and needed room service upon request. Yes rooms are missing hair dryers and a few cosmetic things here and there but overall i would still highly recommend staying here if you want a peace of mind. Location is...

The room is good and bed comfortable, but the staff not good and not friendly, we have requested by phone to reserve the room two days later, after the promise to reservation but once we arrived they told us no room remaining, it's really a bad staff. and broken promise reflect the hotel management staff,

I don't recommend anyone to go in, till the staff will change or...