Monarch Hotel — Hotel in Amman

Summary of my review: The hotel is not worthwhile. I put one star for the room itself nothing more.

The hotel hasn’t basement parkings and the outside parking without shades. The room bathroom has a smell from time to time. Knifes and forks was not cleaned, it has sticky food residue. The breakfast policy is not clear to me, first time the staff mentioned it would be an open buffet then they told us its just a breakfast. Unfortunately the Breakfast was very bad, omelette plate was toooo salty and contains a lot of back pepper, just inedible.

I spoke to the staff about this problem and that I want to get refund for that paid poor service and they told me we do not have a cancellation policy and we do not have a reservation without breakfast. The funny fact they justified it because of my reservation was during the Eid season, so what!! Because of the season the quality should be more efficient, and in the end I’m the customer who was paid for a service in a quality either they should provide it or just refund me...

Pros:-

The room has everything you need, Very nice TV with more than 1500 channels big screen FHD clear image, even better than 5 stars hotels TV's. Very good shower and comfortable bed, and I really like the lighting options in the room. Breakfast was good enough, not much to choose from but very good quality of food. The staff are super nice and very helpful and polite. Very nice neighborhood 2 minutes drive to the university of Jordan, where you can find all the restaurants and everything you need.

Cons:-

Despite the good quality of food it was a little bit cold and the bread was dry, even though the bread is fresh but the reason for that was that the AC was on very low temp so it caused all this, I passed my note to one of the staff and he thanked me for it, I hope this doesn't happen again. They have a pool but it wasn't working at the time. The gym is basic and small, but don't expect anything more than a few treadmils and some weights, as expected by a 4...

I'm not sure why this hotel is only rated 4 star! it should be 5 star and more! I've stayed in some seriously expensive hotels in my time and this hotel has surpassed every other 5* hotel! the Staff were super super friendly! Rawida arranged for us to go the dead sea and the hotel even paid for our entry fee to a resort which included lunch. Rawida also arranged a 2 day trip to Petra and Wadi Rum (she booked us a tent overnight experience and I was nervous being the clean freak I am, but honestly once again it exceeded my expectations as well); rest of the reception and Security team (Shane, Raed, Hamed, Mohammed Attar, Malik, Abu Sohaib, and Ashraf) were all amazing and were so friendly and caring including the gatekeepers who would open the gate just for us to enter on foot I cant thank them enough for making Jordan an unforgettable EXPERIENCE! room was super duper clean, pretty new, towels were fresh and clean! cant...