O Beach Hotel & Resort — Hotel in Madaba

An Embarrassment to Hospitality – Avoid at All Costs

I rarely write reviews, but my experience at this hotel was so shockingly poor that I feel compelled to warn others. What was supposed to be a relaxing stay turned into a masterclass in hospitality failures within just the first few hours.

Service & Management: Nonexistent From check-in onward, the staff treated guests as inconveniences rather than customers. Simple requests were met with indifference, and management might as well have been fictional—repeated attempts to speak with them were brushed off with "they're in meetings," with no follow-up ever coming.

Key Card Nightmare The electronic keys failed repeatedly—four times in just a few hours. Each trip to the front desk for reactivation was met with the same blank stare, as if this were a normal occurrence rather than a glaring operational failure.

Unforgivable Policy: No Beach Towels For a property marketing itself as a resort, the policy of not providing beach towels is nothing short of ridiculous. When questioned, staff coldly cited "hotel policy" as if that justified such a basic service failure. Meanwhile, the pool and beach areas were littered with hazards like broken glass and cigarette butts.

Misrepresented Facilities & Dirty Rooms The reality bears no resemblance to the advertised photos. Entire sections of the property were closed off, either for indefinite "maintenance" or outright abandonment. My room featured stained linens, suggesting housekeeping cuts corners just like management does.

Nickel-and-Dime Exploitation Unlike every comparable property in the area, this hotel charges even for drinking water by the pool. The restaurant—offering just three lackluster dishes—seemed like an afterthought.

Final Verdict This isn't hospitality—it's a cynical operation preying on travelers. If you value your time, money, or dignity: cancel your booking if possible. Sleeping in your car or at a public beach would at least spare you the insult of paying for...

I rarely write reviews, but my experience at this hotel was so shockingly poor that I feel compelled to warn others. What was supposed to be a relaxing stay turned into a masterclass in hospitality failures within just the first few hours. ||||Service & Management: Nonexistent ||From check-in onward, the staff treated guests as inconveniences rather than customers. Simple requests were met with indifference, and management might as well have been fictional—repeated attempts to speak with them were brushed off with "they're in meetings," with no follow-up ever coming. ||||Key Card Nightmare ||The electronic keys failed repeatedly—four times in just a few hours. Each trip to the front desk for reactivation was met with the same blank stare, as if this were a normal occurrence rather than a glaring operational failure. ||||Unforgivable Policy: No Beach Towels ||For a property marketing itself as a resort, the policy of not providing beach towels is nothing short of ridiculous. When questioned, staff coldly cited "hotel policy" as if that justified such a basic service failure. Meanwhile, the pool and beach areas were littered with hazards like broken glass and cigarette butts. ||||Misrepresented Facilities & Dirty Rooms ||The reality bears no resemblance to the advertised photos. Entire sections of the property were closed off, either for indefinite "maintenance" or outright abandonment. My room featured stained linens, suggesting housekeeping cuts corners just like management does. ||||Nickel-and-Dime Exploitation ||Unlike every comparable property in the area, this hotel charges even for drinking water by the pool. The restaurant—offering just three lackluster dishes—seemed like an afterthought. ||||Final Verdict ||This isn't hospitality—it's a cynical operation preying on travelers. If you value your time, money, or dignity: cancel your booking if possible. Sleeping in your car or at a public beach would at least spare you the insult of paying for...

As an avid traveler, I've stayed at numerous hotels around the world, but my recent experience at O Beach Hotel left much to be desired. Despite the ongoing ArmAt conflict, the hotel showed no flexibility or compassion towards its guests.

Upon booking, I was optimistic about my stay at O Beach Hotel , attracted by its promising amenities and convenient location. However, circumstances beyond my control forced me to cancel my reservation. Unfortunately, the hotel's rigid policy regarding cancellations proved to be a major inconvenience.

Despite explaining the situation and the unpredictable nature of the conflict, (Muslims conflict which made Jordon to close the airline, so we couldn't fly there) the staff remained indifferent and unaccommodating. Their refusal to offer any form of refund or rescheduling option left me feeling frustrated and disheartened.

Furthermore, the lack of empathy displayed by the management towards guests impacted by external factors reflects poorly on the establishment's commitment to customer satisfaction. In times of uncertainty, hospitality should extend beyond the confines of profit margins.

Overall, my experience at O beach Hotel was marred by their inflexible policies and lack of understanding. I would caution future travelers to consider alternative accommodations that prioritize customer welfare over strict adherence to...