Altair — Hotel in Almaty Region

At the first glance these rooms will look decent to you. But once you start staying, you will understand how poorly planned and managed the place is. The view is nice, but it's spoiled by construction debris thrown at the backside. The bathroom doors don't close or open. Basically the bathroom door is sliding and doesn't move at all. Bathroom fixtures can come off at any time. Geyser isn't reliable at all. In the middle of the shower, my husband had to come out because hot water wasn't available anymore. The bedsheet and the blankets are ridiculously small. The bedsheet barely covered the bed, wasn't even tucked in. So it came off the moment we sat on it. The blanket probably was a single blanket (in a double bed). Only one of us could use it. I had to sleep with my uncomfortable fleece on, because there was no extra blanket or bed linen given. In fact, when I asked for one extra pillow for my room, I got a reaction as if I was caught red-handed trying to steal that extra pillow. We checked out earlier than regular check out time, and yet, we were kind of hurried, because they wanted to check if we stole anything from the rooms before we left. I wonder what they thought was worth stealing from such a poorly equipped room.

The only reason I gave so many stars is because, the host helped me answer a number of questions about Saty and its surroundings even before we arrived. And she came back after our Kaindy lake trip to give me my extra pillow. Otherwise, I would have given just one star to these poorly managed rooms.

Btw, did I mention, it's ridiculously overpriced, absolutely not...

Price: KZT 31,500 per night, payable in cash upon arrival. The price includes breakfast for two. I requested my breakfast to be packed in a container since I had to check out early.

Pros:

The room was overall clean.

The mattress, pillows, and blanket were soft and comfortable.

Hot water was consistent with no issues.

The location is right in front of the Kaindy Lake entrance. You can just walk up to the UAZ Russian van drivers and ask for a ride to the lake. If you're already in Saty, you wouldn't want to miss Kaindy Lake!

Cons:

The space is a bit tight if you're bringing a suitcase. We had two backpacks, which fit better as we could store them inside the wardrobe. It's comfortable for two people but might feel cramped with larger luggage.

Provided with a camping chair and table for guests to relax while enjoying the mountain view at the outside platform. However, the camping table was missing one leg, so we couldn’t use it. When I asked the owner about it, she/he insisted it was there. I checked thoroughly, but it was definitely missing—perhaps a previous guest dropped or misplaced it. The owner eventually ignored my inquiries about the table leg.

Not many restaurants were open. At night, we had to drive around the village to find food. Only about two or three eateries were open.

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Room is okay for 2 persons, I booked here for 2 rooms as I have 2 kids, its okay not so far between rooms.. bed is comfortable.

Private bathroom with water heater available.

View of mountains and rivers from the terrace, to see the complete view, you have to go down by walk, in the evening or morning time u will see a lot of cows, sheeps and horses surrounding the rivers which is fantastic view..

Not providing breakfast..

Wifi available but some rooms will not get the signal (owner have to provide wifi extender)..

Payment by cash only..

The staff are very helpful and friendly, can help you to arrange transportation to kaindy lake, or you just walk in front of the road then u will find so many taxi (Russian van) available..

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