Grays Oak Hotel — Hotel in Kitengela ward

Best hotel to visit in Kitengela, I have been there two weeks ago,hotel has so many waiters around but they are ever busy you need to stuggle to get their attention,,we seated at pool side and requested to get menu,a male waiter brought and dissappeared,,only after 40 minute different waiter I dont remember his name came and took our orders,,the food took 2 hours to be ready.We noticed no drinks menu in Grays Oak Hotel you only order with unkown price.After meal you get tootpicks and serviet ONLY if you order.Waiters totally disapointed us due to their ignorance.kidly train your waiters about customer care.|I salute cheff and kitchen staff atlarge they made delicious both wet fry and choma though were cold but we believe is due to waiters delay.|Public Area staffs kudos for your cleanness√√√|Live savers/pool attendants always attendive√√√|Wifi a bit slow in pool...

Worst hotel I have visited in the recent past. I took my family out for lunch after church with an expectation of excellent service and time out for the kids to enjoy the amusement playing park. Foremost the park is coming at a cost of KES500 per child which is an extortion for a bouncing castle and slides. |When we ordered for food the waiter-Mwaniki was smelling of alcohol. Either he was drinking on the job or he had a long night previously. We waited for the food to be served for two hours after several enquiries. When the food finally came, it was cold!!!|I visited this hotel 6-7 years ago when it was first built and it was excellent. The status as at today is a far cry of what it was then.|My advice to travelers and those seeking for an afternoon out is to stay clear...

Have stayed at this hotel and thought it was vastly overpriced for the standard of accommodation offered. I think it caters mainly for business users who eat breakfast very early because when I went down later there was little food left.|However, we now have our own place in Kitengela nearby so we just use the pool/playground and bar at the hotel. We had 3 beers, a water, a juice and two of us were swimming (that’s 400Ks for 2). I must admit I didn’t check the bill thoroughly, it was 3750Ks. When I spoke to my Kenyan partner I realised I’d been double charged. Today I ordered a 900 Ks meat platter and got and was charged for a 2300 Ks platter for three!|My friend was overcharged 1000 on his bill due to apparent adding up error...|All I’m saying is double...