Kaputiei Safariland Hotel — Hotel in Kitengela ward

I visited this place for a swim and lunch with my friend and observed the following. The swimming pool water was not clean. They don’t ask guest to shower before entering the pool. No inspections carried out for the pool, many hazards observed that can cause harm to swimmers. No Covid-19 precautions practices are observed in this hotel. Jackson the waiter who was attending to us was not professional. The waiter took our order and payment only to deliver after a long wait-we had to check up with other waiters. The waiter could tell us some beverages are not available yet we could see other waters serving the same. The food especially the fries were not up to standard- they were overcooked, so oily and cold. The food prices are overpriced for what is brought on the table and the services. The security at the entrance was so nice to us, thumbs up to him,also the guy at the reception he was so...

While the hotel offers some attractive features, such as great kids' entertainment with enjoyable swimming slides, the overall experience is disappointing.

The rooms are in poor condition, with unhygienic washrooms and growing mold on the walls, raising serious concerns about cleanliness and maintenance. The bathroom and shower facilities are in dire need of inspection and improvement.

Although the photos may give a good first impression, the service was noticeably slow, which added to the dissatisfaction.

In summary, while the kids' facilities are a highlight, the lack of cleanliness, poor maintenance, and slow service make it hard to recommend this hotel. Improvements are...

Poor hygiene in the kitchen with cockroaches walking allover the food. Poor hygiene in washrooms, barely any water to wash up after using the toilet or flashing for that matter, the pool water is constantly green, the pool attendant is highly unprofessional and rude and yells at kids, he is constantly on the phone too instead of watching swimmers, no water in accommodation, dirty toilet with a smelly drainage and sometimes the don't change bedding. Yet they charge the rooms at 4k or 3k. The food takes eternity to get to you. Absolutely no value...