Elysian Resort — Hotel in Nairobi

I recently had the pleasure of visiting Elysian Resort, and I must say, it exceeded my expectations in every way! From the moment I arrived, I was welcomed with warmth and professionalism, making the entire experience truly memorable.

Beautiful Green Gardens The resort boasts stunning, well-maintained gardens that are perfect for weddings and outdoor events. The lush greenery and serene ambiance make it an ideal location for a picture-perfect ceremony.

Excellent Restaurant The restaurant serves delicious meals with a variety of options to cater to different tastes. The food is fresh, well-prepared, and served in a relaxing atmosphere perfect for both casual dining and special occasions.

Kids-Friendly Environment If you're visiting with family, you'll love the kid-friendly setup. There’s ample space for children to play and enjoy themselves, making it a great destination for family outings.

Top-Notch Meeting Facilities Whether you're hosting a corporate event, training session, or business meeting, Elysian Resort has some of the best meeting halls and a well-equipped boardroom. The setup is professional, with all the necessary amenities to ensure a smooth and productive session.

Outstanding Customer Service A special shoutout to Madam Mueni at the reception for her exceptional service. She was incredibly knowledgeable about the facility, took the time to walk me through the different areas, and ensured I had all the information I needed. Her professionalism and friendly approach made a great impression!

Only small thing that needs improvement is the accommodation building wall facing the poolside could use a facelift.

If you’re looking for a fantastic venue for dining, events, meetings, or a relaxing getaway in Kiambu, Elysian Resort is the place to be. Highly...

I visited with my family. Very poor service from the reception. We had carried a bottle of water for my 6 year old child. At the reception, we were advised that they did not allow drinks from outside. We had just carried the water mixed with Himalayan salt, nothing else. My daughter is a special needs child, with autism. If you Google about autism, you’ll see that they are possessive on stuff and any routine change stresses them. My daughter can only drink water from her green bottle, and water mixed with Himalayan salt for detox purposes. The receptionists refused to understand. I asked them to then pour the water so we can have access, one of them was so fast to rush to pour it out, I changed my mind about staying (decided to leave) and asked them not to pour, she still went ahead and poured the water. I left the hotel disgruntled and my daughter being autistic, was very upset and cried as she couldn’t understand why we left, yet she was looking forward to the bouncing castle. As we were approaching the gate, one of the receptionist came to give us bottle of water but I couldn’t accept it after such mistreatment and the child couldn’t have taken it anyway. I understand that food and drinks from outside are forbidden but what happens if one has a special needs child? Clearly, it’s not an all inclusive and do not visit if you have a special needs child. |Almost forgot, when I explained to them that the water bottle was for the child, the lady at the reception rudely answered ‘what child’? Does my 6 year old look like an adult? I’ve never come across such act of inhumanity. They really looked down upon us. But anyway, one may not understand if they do not have a special...

recently visited Elysian and unfortunately, the experience left much to be desired. While the resort boasts good ambience, a nice playground, and a lovely pool, the service was a major letdown.

Firstly, the customer service was appalling. It took almost two hours for food to be served, leaving my toddler so hungry that they wandered to other tables. To make matters worse, half of our order was wrong, and we had to complain repeatedly just to get it corrected. The drinks? We had to fetch them ourselves from the bar because the staff simply didn’t attend to us.

Adding to the frustration, the food portions were not worth the price charged. On top of that, they charged a fee of Ksh 1,000 just to allow us to carry a cake and provided plates and a knife only after we requested them. For such fees, I expected much better service.

The only highlights were the well-maintained playground and pool, which provided some relief from the overall disappointment. However, these positives couldn’t make up for the poor customer service and lack of value for money.

I wouldn’t recommend this resort unless they address their service issues and reconsider their policies on...