Pax Manor Muthaiga — Hotel in Nairobi

Well, well, well! My husband and I are seasoned travellers, having stayed at elite hotels like the Four Seasons Dubai, The Chedi, and Mandarin Oriental among other 5 Star hotels, so I’ll try to keep that in mind when evaluating Pax Manor. However, it would be unfair to rate this place solely on the standards of those ultra-luxury hotels.

First Impressions:

Upon arrival, we were initially impressed by the location and the abundance of staff. David, in particular, stood out for his exceptional service. Also F&B supervisor Jackson was excellent! The first impression was positive, and we were excited for our three-night stay. We made sure to experience the brunch, and I’ll share my thoughts on that shortly.

The Good:

The African food at the brunch was fantastic—flavourful, well-seasoned, and truly a highlight. However, the Lamb Loin on À la carte, which cost 4,000, was disappointing. It was full of bones, which felt quite unnecessary for the price.

The Bad:

While the African food was a win, the international offerings were subpar. Honestly, they shouldn’t attempt to serve international cuisine. Pasta alone was so overcooked etc. It just didn’t meet the standard of a luxury hotel, and I think it’s important to stick to what they do best.

We also immediately noticed a few issues in our deluxe tent. The bed was comfortable, but the layout was far from perfect. The bathroom flooded during shower—water just didn’t drain properly.

Service Concerns:

Breakfast service was a complete disaster. The “Please Wait to Be Seated” sign was up at the reception, but no one was there to greet us. We ordered water, a single espresso, and chai, but had to remind the staff after 20 minutes. The waiter took our order and then wandered off to wipe plates on the buffet, despite the restaurant only having two occupied tables at the time. At one point, an American family left their breakfast untouched—they were clearly dissatisfied.

To make matters worse, one of the waiters dropped honey on the floor while serving the American family and didn’t apologize or offer a replacement. She simply disappeared, and other waiters passed by, oblivious to the situation. After 10 minutes, I had to call David, who quickly took action—apologizing to the guests, bringing them new honey, and having a cleaner show up. This was highly unprofessional, especially considering the rave reviews we had heard about Pax Manor.

Management Issues:

There were no managers visible during breakfast service, and it was evident that the waitstaff were inexperienced. There were a lot of workers, but many were clearly untrained, and it reflected poorly on the overall experience. It’s not the staff’s fault; it’s the management that needs to step up. A qualified manager should be there to oversee things and train the team to meet international standards, not just have people standing around in suits directing others without any actual guidance.

Atmosphere and Noise:

The noise level at night, from local visitors and private parties, also detracted from the experience. It was clear that the hotel’s clientele was mostly local, and the ambiance didn’t seem tailored for international guests who might prefer a quieter environment.

Conclusion:

In conclusion, Pax Manor seems to cater more to the local market, given the food and service style. For elite international guests, it’s clear that this is not a hotel or restaurant designed with that clientele in mind. My advice would be for the management to invest in comprehensive training for the service team. I don’t blame the workers—they need more guidance and proper leadership. There are too many managers directing people but not actually working alongside their teams.

Would I recommend Pax Manor? It really depends on who you are. For elite guests, I would suggest looking elsewhere for a truly refined experience. However, as a new hotel, there’s definitely room for improvement, and I hope the owner takes these reviews seriously and makes the...

I recently had the absolute pleasure of staying at Pax Manor Muthaiga, and I can’t stop singing its praises! This gem is hands-down one of the best places I’ve ever stayed. From the moment I arrived, I was blown away by its excellent location—tucked away in the serene and upscale Muthaiga area, yet so conveniently close to everything Nairobi has to offer. It’s the perfect blend of tranquility and accessibility.

The rooms? Oh, they’re nothing short of spectacular! Spacious, impeccably clean, and designed with such a cozy yet elegant vibe—I felt right at home. Every detail, from the comfy beds to the stylish decor, made my stay incredibly relaxing and enjoyable. I could easily have spent days just soaking in the ambiance.

And let’s talk about the food—wow! The meals were an absolute delight, bursting with flavor and prepared with such care. Whether it was breakfast, lunch, or dinner, every bite was a treat for the taste buds. The menu had something for everyone, and the quality was top-notch.

But what truly sets Pax Manor Muthaiga apart is the staff and management. I’ve never met a friendlier, more welcoming team! They went above and beyond to make me feel like a VIP, always with genuine smiles and a can-do attitude. From quick check-ins to thoughtful recommendations, their warmth and professionalism made all the difference. The management clearly knows how to create an exceptional experience, and it shows in every interaction.

If you’re looking for a place that combines an unbeatable location, great rooms, tasty food, and the best staff around, Pax Manor Muthaiga is it. I’m already counting the days until I can return—this place is a...

🌟 Date Night Done Right (Mostly!) 🌟 Last weekend, my wife and I treated ourselves to dinner at this spot,and it delivered a memorable experience with a few quirks.

👋 Warm Welcome & Smooth Arrival From the moment we arrived, the hospitality was top-tier. Respectful greetings, valet parking on offer, and a vibe that felt upscale without being stiff.

✨ Ambience & Service Inside, the ambience was dialed in, elegant, cozy, and well thought out. Our host was kind, attentive, and the service ran like clockwork.

🍄 Starters That Stole the Show We kicked off with the creamy mushroom soup. Hands down, the best I’ve had. Rich, velvety, and deeply satisfying.

🥩 Main Course Moments I went for the rib-eye steak (medium-well) paired with sweet-chilli plantain. Juicy, tender, and flavorful, though one side was way too fatty. Left about 200g untouched. My wife had the Norwegian salmon fillet over steamed veggies with mashed potatoes. It was decent, but not a standout. The skin lacked crisp, and the mash was normal, not as creamy as she would have preffered.

🍫 Dessert Redemption The chocolate lava cake with vanilla ice cream? Absolute perfection. The lava flowed, the scoop was smooth, and we ended on a high note.

📌 Heads-Up for Future Diners Reservations are mandatory and they require a KES 5,000 commitment per person. For small groups, that felt a bit rigid. A little flexibility wouldn’t hurt.

🔁 Would We Return? Probably yes, especially to explore their Sunday brunch. Hoping it brings the same charm with...