Decale Jewel Hotel — Hotel in Nairobi

Pros: The front desk staff and kitchen staff were great. They took great care of me while there. They are very professional yet down to earth with great personalities.

The breakfast was decent. I understand that I'm from a different culture and eating beans or maize is just not my idea of a good breakfast. However, the cook-to-order omelettes and array of fruits made up for it.

Cons: I was not made aware of its policy of only vegetarian meals until I got on the property. Even worse its policy stated that they will fine you 200 KSH for bringing meat on its premises. Had I known this prior to, I would not have booked. A hotel owner will not dictate my diet.

July is winter season for Kenya. There was no AC nor heat control in the rooms. So if its 50 degrees outside, its 50 degrees inside. Bottom line, it sucked trying to get comfortable while in the room.

Which lead to the next issue of hot water for the shower. The shower just would not get hot. It was 25% under luke warm at best. Imagine taking a cold shower then walking into a cold room.

Not sure how the other beds were in the other rooms but my particular bed was horrible. It was ultra hard. However, I attribute this to I don't like ultra hard beds but others do. I hear hard beds are good for your back but I still prefer a little give in the mattress.

The Wi Fi was very unreliable. At times it would stay connected for an hour or two and, other times, it would disconnect every 10 minutes.

Conclusion:

My mindset is I don't usually book luxury hotels when I travel because I don't plan on being in the room very much. I travel to explore the city not hang out in the room. For that matter, I prefer to book hotels with decent basic accommodations such as overall clean hotel, comfy bed, hot shower, safe environment, free breakfast, and reliable & free Wi Fi (prefer free airport shuttle too but I can flex with this...lol). Being easy on the eyes is helpful too (meaning nice décor and overall look of the hotel). The website I booked this hotel on rated it almost 4 stars. I even saw a sign in Nairobi advertising the hotel as "luxury hotel." I strongly disagree with both these statements. I rate this hotel as a 2 star (maybe 2.5 on a good day) and an...

So this was a place I won't forget in my lifetime. Cons- Let's start with the elephant in the room. If you are not Muslim don't bother with this place. There is literally stigmatisation and they look at you as if you are worse than dirt. Some of the wait staff will walk away while taking your order. It absolutely isnt worth your money. This is the biggest red flag 🚩 The rooms they literally don't have any air circulation I complained of this so much till I gave up. Then the mosquitoes 🦟 are truly a marvel to behold. By day 2 I honestly was ready to go. One specific barista was so rude to clients and staff that I literally lost my appetite. Total lack of hygiene where he would scratch his buttocks and continue serving. He literally didn't listen to anything. When it came to food allergies they literally didn't care. Food- I got sick more than twice so let's leave it at that You get electrocuted in the shower so beware if you have any Cardiac issues There is a cacophony of barking digs at night. No ac no air circulation. The room fan barely makes an impact. Opening the windows brings in more mosquitoes. Pros: The receptionists are warm and friendly especially the guy who covers the desk at night. So are the cleaning staff. My stuff was safe for the 18 days I was there. The chefs and some of the waitstaff have good attitudes. The location is the major pro The out doors is scenic There was a great bald barista who was transferred during my stay. He was a...

There are two positive comments I can make about this hotel but unfortunately a whole lot more negative ones. The hotel is dilapidated, has not been maintained and is quite frankly hazardous to one's health with electric plug sockets hanging off the wall, weirdly wired shower fittings, leaking toilets, shower faucets flying off walls leaving water gushing out and flooding rooms. I will leave it there. The rooms smelt like cigarette smoke and were not very clean - walking barefoot from the bathroom to the bedroom my feet were so dirty having picked up dust and dirt from the floor en route I had to wash them again and made sure to wear shoes on the walk back to the bed! The positives are that it is affordable and the location is good but there are other far better hotels nearby which are just a little more expensive. The experience my party had whilst staying at Jewelstone were like none I have experienced in an hotel before and I would advise booking somewhere else! Memorable but for all the wrong...