Mövenpick Hotel & Resort Albidaa Kuwait — Hotel in Hawalli

READ TILL THE END! Unfortunately Movinpick's BIdaa, Kuwait Breakfast Breeze restaurant was the worst experience we've ever faced back on Monday 7Oct, 2024, I advise no one tries it anymore its a loss of money and appetite!I will state what happened exactly as follows:

-We went for the breakfast as it was my mother's birthday so my sister invited us as she imagined it's a 5 stars well-known hotel so she expected a service as a 5 stars. -My mom ordered fresh cheese zatar Fatayer/manaeesh as the one in Buffet was cold, she repeated the order 6 times for the -so called chef- who apparently doesn't understand either Arabic nor English, she was forced to repeat again for another chef. Eventually she received the fatayer without zaatar and not cooked well at all! -the worst issue; ordered my eggs omlette style with cheese, I received it on the table RAW omlette!(I can see the omlette as raw as possible so watery)! -Salmon in the buffet was smelling and tasting strange as it looked kinda gray(old) and my sister asked to change it. -the butter which is essential in any breakfast buffet was served not in a Pro way(the butter was covered by paper) usually it comes by piece and the Customer opens it indivually.

So we just wanted to fill the Manager with our comments as my mom's mood changed due to the terrible food service!

He came to us like, I'll bring you the head chef he's French.

The head chef was showing off that he was in FRANCE, we informed him that my mom has been to atleast 20 countries and she knows France very well. We faced him with our issues he was like "that's our standard omlette" "I was in France" "this fatayer is ordered specially" the fatayer was already there in the buffet he doesn't even know what's in the buffet!

They brought a third egyptian chef assistant and he eventually started screaming and being rude to my sister! Even the manager tries to stop him. The cameras shows his attitude!

I asked them one question they didn't give me an answer -if you both are the real chefs why weren't you supervising or checking any of the food station?! And why didn't you come to me in the beginning when I mentioned that my omlette is RAW!? (Neither the lebanese headchef nor the Egyptian assistant were working who served us were Asian juniors who don't know anything about COOKING!)

-anyways after all the drama we mentioned that we didn't want to stay any longer and they were like OK whatever do what you want were not giving you your coupons back then the manager were forced to call SHEEEL by sister.

-their attitude was the worst ever occurred and what made me upset that it was a special day for us we even brought a cake as a surprise but it's all ruined very badly! -actually Sheeel was so responsive and respectful as they received the food photos(except the omllete which I regret not taking picture for it) -they didn't care at all once they saw me actually taking pictures for the rest of the uncooked food they were like no please don't do it! I mean why weren't you acting respectful from the beginning?

And that's almost all what happened, it was the worst experience ever! Although we joined Movinpick several times before (breakfast, new years eve, branch) but this time hit different.

Long story short I will not forgive this restaurant as the staff (Egyptian rest manager, Lebanese headchef & Egyptian assistant who was the worse)  ruined the whole day and let us boil and spoiled my mom's birthday! It's less that 2 stars hotel level now it's a shame.

take care of your family and children not to eat raw food and...

Perfect Hotel… Amazing Experience !!!

This is by far one of the best hotels I’ve ever stayed in. Everything about this hotel is just perfect and I mean everything, starting from the rooms (mine was a sea view room), food, hospitality, customer satisfaction and the list goes on. Mr. Abbas from the concierge team is a prime example of how the staff ensures customer satisfaction. Even though I was late, he followed-up with me and made sure someone picked me up from the Airport. The Rooms are just perfect in every sense. Overall space, the bathroom (I’ll explain why), wardrobe, couch, tables and chairs etc. I specifically mentioned bathroom because I’ve stayed in so many hotels and I always find something or the other missing. For e.g. sometimes there will be no hand shower but only a head shower (I am sure you know the hand shower comes in handy), sometimes dental kit is missing, sometimes shampoo pouch or body wash pouch is missing. But this bathroom is just perfect. There is a balcony with sea view which is the best part of my room. I hear the sound of waves all the time which is very soothing to the ears. There are a couple of sea facing restaurants including the one where we have the breakfast. There’s also a private beach. The staff is very polite and ensures you get whatever is requested quickly. The hotel also takes sustainability very seriously. The access cards are made of wooden material, the packing used for bathroom for dental kit and other accessories are I believe are made of some sort of recycled paper. I would recommend this hotel to everyone visiting Kuwait. Trust me you won’t be...

My stay at Mövenpick Kuwait Al Bidaa started off poorly. Security at the gate refused to let me in without a room number, despite explaining I was checking in. This is unacceptable behavior from a 5-star property and shows a lack of basic hospitality training.

Parking was another issue—I spent over 25 minutes circling with no proper assistance, and I preferred not to use valet. At reception, Dylan checked me in. He was barely audible, visibly tired, and the interaction felt cold. As a Platinum member, I was told no upgrade was available. I joked about a small gesture instead, and Dylan said amenities would be sent—but nothing ever arrived.

The room was clean but smelled strongly of smoke despite being labeled non-smoking. The floor was damp, likely just cleaned before my arrival, and the decor was outdated and dull—more clinical than resort-like. Later, someone brought missing glasses to the room with no explanation.

While the beachfront location is great, the hotel is clearly neglected. Staff are poorly trained, the service is unpolished, and the property is in serious need of renovation. This hotel no longer lives up to Mövenpick or Accor standards. With Kuwait opening up to tourism, this is a missed opportunity unless management makes...