Holiday Suites Hotel & Beach Resort — Hotel in Ghadir

The room was at the WORST location in the hotel (almost last floor - Room 75)||- The AC was barely doing any cooling in the room||- The room had issues with the bathroom ... VERY SERIOUS electric shock was on the hot water tap ... This reflects either bad or no maintenance to your facilities ... obviously water heater had issues||- Again my replacement room 77 had a non-efficient AC ||- Electricity cut offs happens ALMOST every hour which needs an AC restart ...||- AC remote control was in very bad condition||- House Keeping cleaned the room and took away one set of towels leaving another used set ... We were two persons...i expected TWO CLEAN sets to be there not a missing set and a used set !!||- We called to order new towels and NO ONE attended to our complain except when we went down and explicitly asked reception to provide towels!!||- Breakfast on the first day was VERY LATE ... Waiter was running around serving other guests without even a word with us ... Then he served omlette eggs WITHOUT asking even HOW we want them...||- Parking is VERY NOISY with generators running all the time ... NOISE POLLUTION ...||- At checkout we had to pay in CASH although i made my reservation through...

I stayed in holiday suits 12 to 19 February 2016..let me start by the gd stuff...the location was great right in the center of Jounieh; nearby walking u find pubs, cafe, restaurants, souk...the day staff was lovely..The room was big with windows with good views..||now for the bad stuff :||1-they say there s a free parking but 8 of 10 times it s full because it s rented to locals. ||2-the room need lots of maintenance (the bathtub,the electric sockets, walls etc).||3-the room was too dirty (bathtub, windows, floor, walls, tables...). ||4-internet connection disconnect like 5 times a day for 30 min each.||5-the TV had 10 channels and most of them had bad signals. ||6-the night guy receptionist is impolite..he seems angry when u return later than 12 am because he ll have to get up and open the door for you... On time we were too close of a fight because i didnt want to keep my keys with him although my car was parked up to...

Dear Mme Antoinette, It's a bit late but i want to Thank you, and Georges, and George #2, and all your staff for the lovely time we spent at Holiday Suites Hotel. Your Generosity and Warmth rendered your hotel, our second home. I still see in my inner eye, the beautiful view from our balcony of the bay of Jounieh. The taste of your breakfast and the freshly baked manakish (saj) are still in my mouth. Your advice helped us to plan our daily activities and made our trip to Lebanon a big success. Hope to see you soon. At last a big hug from Canada. This message is wrote on behalf of Gulnar, Sandrine,...