Hotello Guest Suites — Hotel in Ghadir

Manager is a liar. Despite booking via Qantas Hotels and the hotel advertising paid breakfast, when we inquired about breakfast we were told "sorry, no breakfast" paid or unpaid and given two options for a dessert place or another place 1KM away via car! When I complained to Qantas Hotels that no breakfast was available as advertised they contacted the hotel who LIED and said breakfast is available at a price - which we knew before we booked. The fact the manager responded with a lie to Qantas after I complained, saying breakfast was available at a price, meant I couldn't give more than 2 stars to this establishment. Furthermore, when we had an issue with our booking the manager Stephanie has NO IDEA how to use email and kept bringing up a booking I had made months earlier via booking.com but had cancelled. I then ended up booking through Qantas hotels a couple of months later which she didn't seem to understand. Another typical third world feature of this hotel was ashtrays in the rooms. Fortunately the rooms were super clean and modern and no cigarette smells noted. The hotel is well located and a 5 min walk to center of Jounieh. Another hotel in Jounieh I will never stay at again. Jounieh is in desperate need of an international brand name hotel with hospitality trained and qualified staff with SOP's in place. Friendly yes, clean yes, but a less than exciting operation. Good luck if you have a problem. The hotel manager has nobody else to blame for my 2 star rating other than herself. I've now stayed at Reston, The Rooms, Princessa and honestly can't recommend any of these.n Maybe one day I'll stumble across an international standard...

I had an absolutely fantastic stay at Hotello guest suites in Lebanon. From the moment I arrived, the director Stephanie's warm and helpful demeanor set the tone for an incredible experience. The level of service provided was exceptional, with every detail meticulously taken care of.

The cleanliness and comfort of the place truly stood out. The suite was immaculate, making me feel at ease during my entire stay. The bed was nothing short of amazing, providing me with a restful night's sleep that I truly appreciated.

The location of Hotello guest suites couldn't have been better. Situated in an amazing area, I had easy access to various attractions and amenities, making my trip all the more enjoyable.

One of the standout features was the laundry service. It was not just good, but truly amazing, allowing me to pack light and have fresh clothes throughout my stay.

The hospitality of the staff was impeccable. The attention to detail and the genuine care they showed towards guests truly made a difference in the overall experience. It's clear that they take pride in ensuring guests have a memorable stay.

In summary, Hotello guest suites exceeded my expectations in every way. If you're looking for a place that offers top-notch service, cleanliness, comfort, and an unbeatable location, this is it. My stay was nothing short of exceptional, and I can't...

We booked Hotello for a one night stay but everything was so perfect that we extended our stay to a full week! Our room was spotless, our beds were clean (the bedsheets and comforter were so comfy - I was tempted to sleep in every morning), the water pressure in the shower was great! The separate living room/tv area was a great place to unwind before heading to bed in the next room. ||||I can't say enough good things about Stephanie and Freddie (the owners). They were so attentive and went above and beyond to make sure we had a pleasant and comfortable stay at their hotel. From the homemade Lebanese breakfast every morning (this was a big reason we decided to stay. We ate like kings every morning. Stephanie is editor of a food magazine - so that should tell you how amazing our breakfast was every morning!) They made sure our stay in Lebanon was enjoyable - they even helped us plan our site visits around Lebanon! We've already recommended this place to our friends and family and we will definitely stay here again...