Hotel Dirbach Plage — Hotel in Esch-sur-Sûre

Booked a night, but did not stay. What you will get is a rustic and picturesque first impression and as long as you have no issues or problems along the way with the hotel then you are probably going to be fine. ||||WARNING: Be sure to understand what room you are booking. The lodging has hotel rooms and cabins. We booked the hotel thinking we were going to have a balcony. We specifically booked a double deluxe river view room. We we booked on hotel third party site the room shows a balcony and a few pictures of the room. We thus thought we were getting a balcony room that had a river view. The reality is that the hotel has a couple rooms with a balcony facing the river. The reminder of the rooms are those with a window and no balcony. Not ideal for going to this hotel. The rooms are dated, the window has to be open to really get a since that you have a river view. otherwise it is a room with a big window looking at trees and the parking lot across the river. Apparently there are sites that have the balcony room listed but ours did not but it did have pictures of the balcony non the less. JUST BE CAREFUL when booking to know what room you will get. ||||We checked out after not getting what we thought we booked. The room was dated, was HOT due to the temperatures outside and no A/C (this is not uncommon in central Europe so not a deal breaker if you have a balcony to escape a enclosed oven of a room). We did not intend to spend the money to sweat the night away. The river view was less than optimal and unless you opened the window and stayed standing at the window you were not going to view the river--whats the point. We booked on a Sunday and the onsite restaurant is closed. I get people need off and understand this, BUT there is literally nothing around to eat for a good 15 minutes by car, knowing this is the case in summer high season they should take advantage of the earning opportunity and cash in and provide a bit of customer service, especially if someone came by train. ||||Customer service they get a ZERO. Knowing we were not at all happy with the accommodation they blamed the third party website for the photos. Were reluctant to help other than say they would refund a portion of the amount we just paid to them directly (5 minutes early) and then said they would have to get the booking site to see if the booking site would compensate them for a lost nights earnings. The third party booking site said that since we paid them directly there is nothing they could do. However upon leaving 2 hours later after we spent 1.5 hours at a restaurant away from the property we returned to a hot room and just said forget this and checked out. They said they would not refund us as we had stayed in the room (a total of 15 mins). We were in the room a total of 15 minutes (nothing disturbed, beds remained made, towels unused, etc) and we generally wanted to try to make the best of it. We typically are not a high maintenance customer and can deal with most things. But after thinking about the situation at dinner (away from the room and property and coming back to a hot room) we decided leaving and getting a rest in a room that was not a sauna was better. We handed the keys back did not argue and the response we got back was we can't refund you the room rate because you used the room and had we left earlier we would have maybe gotten our money back. Had it been the case they refunded us without stipulations we would have left 2 hours earlier. Sometimes situations are so unpleasant that you should not accept bad accommodations and bad customer service. By accepting a bad situation, all this does it let these establishment do this to future customers. We walked away with a lost nights accommodation cost. We will not go back; we will not go to their restaurant (which we had been to before without staying at the hotel) and if others ask we will give them our impressions of the property. Repeat business and referrals are how hotels are successful. Dealing with less than perfect situations is how good hotels thrive and become loved. ||||Tips to those considering the property:||-- expect rustic||-- the surroundings are beautiful but this has to do with nature and not the hotel.||-- know what room you are getting, call ahead if needed and important especially if you think you are getting a balcony room||-- check your room out first if paying at the property||-- know that this is a rustic location.||-- have a low expectation and it will be exceeded. ||||Tips to the property:||-- update your rooms||-- label the photos with the type of room for each type and category of room you sell.||-- come up with solutions to problems. If you had said you had a balcony room available 2 weeks later we would have left and came back two weeks later. But you did not. You would have probably kept us as a customer for both the hotel and restaurant, but not know. ||-- Be pleasant and smile even if the situation is less...

The hotel looks very great from the outside. It is located next to a calm river. The interior, however, has seen better days. The bed is very bad. Something creaks when you turn. The mattress sends springs into your ribs, the pillow is too high... When we arrived at check-in, we were told that the kitchen was only open until eight (it was a little after seven), and that we could reserve a table for 7:30 p.m. The menu included pork medallions, some fried fish, and beef steak. All prices similar high, steak a few euros more expensive. Logical - you think, and order a steak. For €30, you expect something good to be on your plate. We ordered medium-rare. First, they delivered a 'greeting from the kitchen' to us. Tomatoes cut in half, mozzarella in between, some pine nuts and topped with a kind of pesto. It's not an excess, but it's added value and you think again - how good the food is yet to come! Steak. Bad, very bad. There was more fat than meat, and to top it all off, it was so thin that it didn't look like anything. But - it was medium-rare :) The side dish was supposed to be potatoes - and after a few moments the waiter brought us - french fries! A combination that shouldn't happen in such a (since they want to be fancy) restaurant. The breakfast room is nice. But the breakfast looks like you are in a delicatessen. You stand next to the fridge and order - two pieces of this salami, two croissants, cheese, egg... When it runs out - it's gone. If you come to breakfast among the last, you have less choice. And the girl behind the fridge didn't know a single word of any language other than French. All in all - a...

Ik hou wel van dergelijke plaatsen. Dirbach is een piepklein dorpje in een schitterende natuur. het dorp telt -zonder de vakantiegasten-23 inwoners en er is, buiten de overweldigende natuur en het hotel-niets. Aangezien in het laagseizoen 's avonds het restaurant gesloten was, moesten wij ca 10 km rijden om ergens te kunnen gaan eten. De bar van het hotel (met prachtig uitzicht op de rivier de Sûre) is overigens wel open tot 10h. Het hotel straat een Agatha Christiestijl uit. Het is verouderd, maar dat heeft wel een zekere charme. Over een smal brugje steek je vanop de ruime parking de Sûre over en stap je over het kleine terras de lobby binnen. De kamers aan de voorkant hebben natuurlijk het beste uitzicht. (Je neemt er dan wel het constante geluid van de kleine waterval iets verderop bij, maar soit) Wij lagen achteraan. Deze kamers hebben geen uitzicht want de rotswand bevindt zich op 1 meter van het raam, waardoor het steeds donker is. Op de kamer hadden wij een goede wifi-verbinding, maar in de rest van het hotel was dat niet het geval (Het dorp is overigens zo afgelegen dat ook 4G nergens werkt) De kamer was proper en het was er rustig. WIj hadden een douche en toilet in de kleine badkamer (geen bad) en in de kamer stonden drie bedden (met heerlijk zachte matras), een ouderwetse kleerkast, een kleine televisie en een tafel. In de lobby liggen kinderspelletjes en Nederlandstalige boeken die je kan lezen. Aan de lobby kan je voor 1 euro 50 ook omschrijvingen van wandelingen in de buurt kopen. (Wij deden met onze twee kleine kinderen de wandeling van 4 km en die was echt mooi en een beetje avontuurlijk) Vanuit de lobby, de bar en de eetruimte geniet je weer van het prachtige uitzicht. Het ontbijt was gewoon. Niet slecht, maar ook niet top. Lekker stokbrood, matige croissants en vooral afbakbroodjes, Franse kazen en charcuterie, verse jam, hardgekookte eieren en poederomelet. Koffie, verschillende theetjes en fruitsap en platte kaas en een fruitmand met appelsienen, overrijpe peren en appelen. Ik heb zeker niet slecht ontbeten, maar om te zetten dat het top was...? Het hotel bezit enorm veel charme. Wanneer je van rust en natuur houdt en van een ouderwetse sfeer, is het zeker de moeite waard. De eigenaar en de eigenares hadden juist een kindje gekregen en we werden (uitmuntend!) geholpen door de...