Coral View Island Resort — Hotel in Greater Perhentian Island

Feels like you are in a refugee camp with your own money:

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Stayed 4 nights at standard room with A/C as a couple with no kids.

First and foremost, this hotel has too many different types of rooms. We stayed one level up of the economic rooms. I think they call it standard with air con. You should avoid the economic rooms at all cost.

When we have arrived to the hotel, although we paid for standard with air con, they put us to one of the economic rooms. It was completely a terrible room. We were almost cutting our holiday short then they moved us to another eco room and then they said they made a MISTAKE which seemed a LIE to us based on how they approached to us. They weren’t ever ready to accomodate us such as fixing the A/C or safety box.

Even though the upgraded room is better than the eco ones, this room seemed also not cleaned properly. Stains on the dirty carpet, A/C is old, makes noise, not strong. We asked to get the balcony cleaned, never happened. Needless to mention, facilities like dryer are also in a terrible condition. They also put automatic system so once you take the key out, electricity is gone. Feels like a hotel from 1990s. :)

Re the staff, hard to communicate in Eng. Although they don’t reject your requests, you need to ask every single thing you need. Main reason is, it’s a big hotel and they are understaffed. They do everything to save money.

Re the kitchen, how can you eat at the restaurant when you see the cleaning problem everywhere? We never ate at their restaurant. We saw how seafood stored in a dirty boxed with only water without ice.

The management of the hotel really need a cleaning training.

Good things about the hotel, the location of the hotel is really good, easy access everywhere to both islands. The coast view is amazing along with a clean water. They also have free sunbeds though they are not enough for busy periods though. If you have kids, there is a good pool unlike other hotels around.

Finally note that, this hotel doesn’t serve alcoholic drink like many hotels in both islands but there is a restaurant called The Barat...

The location is very nice but the hotel service is just really bad. Were questioned many times by their staff whether or not we stayed there when using the pool and facilities, we felt very unwelcomed like somehow we’re trespassers. We had to take our own menu and go to their staff personally to order even though there weren’t other customers. The food took so long to prepare and the staff weren’t smiling at all. The food was also just mediocre for the price. Our room was badly located, the balcony was half-blocked by the stairs so we didn’t even use the area. The lights at the sofa area was not functioning so it was very dark at night. We barely had any natural light coming in, just relying on the very dimmed lighting in the room. The toilet door was pretty much damaged, we couldnt open or close the door properly. There was no hotel telephone so we couldn’t call the hotel if we had any problems. The staff didn’t even clean our room on our second day even though it was written in the room that they would clean every single day. Last day was the worst. We had to go all the way to reception to get someone to help carry our bags back to reception. We waited near the reception for 30 minutes for our boat back but they didn’t carry our bags or say anything. By the time it was 12pm, we went to the reception ourselves and they said it was too late. The staff at the reception asked us to carry our own bag and hurry if not we would miss our boat. When we arrived at the jetty, we were scolded by their staff cause we were too late and everyone else has been waiting for us. Definitely the worst experience I’ve had and ruined our whole stay there. Would recommend someplace else especially if you’re Malaysian cause they won’t...

They serviced the ac after we informed that the room is not getting cold at all. This is something they need to check before every guest arrive. Washroom is too small and really bad. I don’t think they do maintenance properly. It is really not worth the money. All Amenities were not provided. Ex, toothpaste. At least put it in the website that what you do not provide. Didn’t provide air dryer. No tissue box provided. F&B service was good and staffs were good too Reception service really needs to improve. There a lady who did communicate really well but the others didn’t care about the guest at all. I do understand that it’s in an island so probably they won’t able to provide every single things like city hotels. But I do except them to atleast do the maintenance properly or reduce the room rate.

Now coming to the good part which is the location. I would say the location is very nice. Suggested to stay at some other hotel but can visit this but not recommended to say. The Restaurant has really nice view and restaurant staffs are good. Atleast very friendly and helpful then the receptionists.

Lastly I took a package so this was from coral view island resorts office which is Kuala Besut. Not recommended to book package at all, please try to arrange by your own, because very poor communication. They won’t be arranging and guiding you accordingly. I was really disappointed by taking package.

This is my first time reviewing a hotel because usually if it’s good or bad I share it among friends. But this trip made me really disappointed about the stay, I went with my family after a long time and really thought it would be nice to stay in coral view resort after seeing some reviews. But naahh, didn’t...