Empress Hotel Sepang — Hotel in Sepang

Empress Hotel Sepang||||Room 333||||Only a 20 minute drive from the airport, and a transfer service available for 12 ringgit each way, make sure you use this service, I got a grab to the hotel, which cost me 45 ringgit which I felt was overpriced.||||There’s not a lot around this area a few local restaurants and a KFC. The hotel says no outside food and that is because everything there is overpriced, for example a bottle of water that costs 1.5 ringgit in seven eleven the hotel wanted 8 ringgit, the food prices are just as bad. You do however get a couple of bottles of water with the room.||||Checking in was fine, room is okay, quite dated but did have a new TV, however the reception was so poor they may as well have put a radio in the room, beds are comfortable, sheets were clean and good quality. Great shower, really powerful and just the right temperature.||||Got woken up at midnight by reception wanting to know what I wanted to do about the connecting door tomorrow, didn’t make much sense to me but woke me up.||||The swimming pool on floor 12 was fine. At first I thought the water was dirty but I think it’s the unfortunate colour of the tiles as it was fine. However I got up at 7am to have an early morning swim as I was traveling all day and it was locked, but the sign said it opened at 7am, I went back at 7.30 and it was still locked so didn’t get a morning swim which was disappointing.||||Breakfast £8.50 which I felt was a bit steep considering the room only cost £20||||If you just need a cheep hotel to crash in waiting for a plane, this place is cheep and fine.....don’t expect many...

Arrived around 11.10pm on a Sunday. Was supposed to stay here for 5 nights.

The staffs at receptionist could not find my booking and asked for proof/ ID/ authorizarion letter for verification.

Unable to find my booking, they placed me in a room at level 8 (single room), saying that they will contact PIC from my company for payment tomorrow.

At 11.40pm the reception called my room, informing that they have finally found my booking, and asked to change room (sharing - 2 person per room), at another level, straightaway.

I told her it's already late and I'm already tired, and requested to be allowed to stay in the room for one night. The staff asked for payment. I told her if it's OK if I pay tomorrow. She insisted that I paid before midnight 12.00am.

Not want to prolong the issue, I changed room at around 12.30am.

On Monday evening, my roomate and I were asked to change room, due to aircond maintenance at the level we were staying. No apology from the hotel.

Only on Thursday evening did they realized the mixed up, and offered a single room, which was originally booked for me by my company.

I declined the offer as I had switched room twice, and there was only one night to stay before checking out on Friday morning.

Unprofessional staffs. Rude receptionist. Worst...

We stayed here so we were close to the track for the MotoGP. Organizing a shuttle to the track, was painful to say the least. One person says pay driver the other says pay reception, then driver doesn’t show anyway, after walking half an hour to pick up point. Gave up in the end and got a cab every day. Desk staff were disinterested in helping with anything in general. Food (breakfast and dinner buffet) were average at best. No cash for changing money, told us to come back at 9.30 but still didn’t have cash. No money changers locally. One evening I had a shower only to realize there were no towels - They had not been returned from laundry (5.30 pm ) and we had to wait for an hour for them. Air con temp can’t be changed and fridge didn’t work when we took the key out to leave the room, so no cold drinks. Limited places for food nearby. Only one staff member (concierge) was helpful getting us a grab when we left. The room was not cleaned properly at all. Dirty glasses, table etc. we will never stay here again and would not recommend it. WiFi was virtually non existent in our room. When I asked for help they told me to just keep trying. Only place it worked was near...