Le Loft — Hotel in Bamako

I stayed here a few years ago and was very happy with my stay so wanted to book this hotel again when staying at the end of Ramadan with a friend. I also recommended Le Loft to another pax in our group.

The hotel is in a central area, has good security and has clean and comfortable rooms. It also boasts a good restaurant with a very good buffet breakfast. WIFI works well and the staff are lovely.

We stayed here one night with no problems having booked with Booking.com. I confirmed with the staff that they had our booking for a second stay six days later. However, upon checking in for our second stay, the French manageress was on duty and insisted we had no booking--even though we clearly had one on the Booking App.

She first said it was impossible as she had not allowed the rooms at the hotel to be booked over Ramadan. We pointed out that actually, we had booked several times over Ramadan on Booking.com at this hotel with no problems so this wasn't true. She then said the multiple bookings and cancellations (due to flight cancellations) confused her system--but again Booking.com keeps track of all this very well and we clearly had the booking and she had spare rooms.

So what was the problem? Well the lady didn't like paying Booking.com an 18% commission--even though she had signed up to take bookings from that site.

She then told us to cancel our booking (what? cancel a booking that supposedly doesn't exist? Why should that be necessary?) So we did and then paid her directly. The problem was that as we are then outside of Le Loft's free cancellation period (which she must have known), we were charged for one night by Booking and then by the lady again. So we ended up paying twice for one night simply because this lady didn't want to honor her commitment to Booking and our reservation through that app.

I've therefore given her a one star for service (though the hotel's staff provide good service) and advise folks to watch out if they book Le Loft through...

Stayed at the Loft for one night from the 28 to 29 November 2017. I took my chance to go straight to the hotel after my flight was cancelled. The owner was very accommodating and found me a room right away even though the hotel looked and is often fully booked. The room was good comfortable and the decor simple but beautiful. The restaurant is extremely good and the food excellent, prices are a bit on the high end but the food is good. The only things that I found uncomfortable and could be improved is the internet speed and water flow to the toilettes. Woke up at 03:00 am and wanted to have a shower and there was no water in the taps. Overall recommended and a good choice, better than other 5 star hotels I have...

Stayed at the Loft for one night from the 28 to 29 November 2017. I took my chance to go straight to the hotel after my flight was cancelled. The owner was very accommodating and found me a room right away even though the hotel looked and is often fully booked. The room was good comfortable and the decor simple but beautiful. The restaurant is extremely good and the food excellent, prices are a bit on the high end but the food is good. The only things that I found uncomfortable and could be improved is the internet speed and water flow to the toilettes. Woke up at 03:00 am and wanted to have a shower and there was no water in the taps. Overall recommended and a good choice, better than other 5 star hotels I have...