Quinta Real Aguascalientes — Hotel in Aguascalientes

Beautiful hotel whose beauty is, unfortunately, only skin deep. My A/C didn’t work. My room was 78 degrees at 9 p.m. Not horrible, but not pleasant. I asked if they had a fan. They did not. They suggested I open the window (as it was cooler outside). But, the window had no screen and there were mosquitos, as I had discovered while we were in a conference room earlier that evening and I was being attacked by mosquitos because we had to keep the door to the garden open … because the A/C didn’t work there either. They did offer to change my room, but I had already unpacked and kind of expected to encounter the same issue in a different room. When I first called the front desk about the A/C, the phone didn’t work (resulting in multiple trips to the front desk for basic communication). When I tried to use the safe, it didn’t work. The elevator didn’t work. When I came back from a very long work day and trapsed to my room on the top floor in the back of the hotel, my card didn’t work. No one’s card in my group of 15 worked. Yet more unnecessary trips to the front desk. Restaurant service was excruciatingly slow, even by Mexican standards. Even my Mexican coworkers said it was ridiculous. It seems there was only 1 server to handle all the guests during our first two days there. I could go on, from negligible water pressure in the shower to random non-working outlets and so on. In short, find a better hotel. This one may be pretty on the outside, but there must be other options that can provide a more comfortable and...

Hotel has not been updated in more than a few years. The room had paint chipped all over, the curtains were ragged, the carpet was stained and filthy, the towels were frayed, the tub was peeling all over.|The first day I stayed there, there was no system to issue a key card (had to be escorted by bell boy), the next morning I found out there was no hot water, so had to shower with cold water. That same day I noticed that the phone was not working, so it was impossible to request room service. At night I couldn't turn on or of the bedside lamp, the only option was to connect and disconnect it. I really expected much more from what should be a 4 star hotel, belonging to the prestigious Camino Real group....

Hotel has not been updated in more than a few years. The room had paint chipped all over, the curtains were ragged, the carpet was stained and filthy, the towels were frayed, the tub was peeling all over. The first day I stayed there, there was no system to issue a key card (had to be escorted by bell boy), the next morning I found out there was no hot water, so had to shower with cold water. That same day I noticed that the phone was not working, so it was impossible to request room service. At night I couldn't turn on or of the bedside lamp, the only option was to connect and disconnect it. I really expected much more from what should be a 4 star hotel, belonging to the prestigious Camino Real group....