Hotel San Sebastian — Hotel in Chiapas

This is not really a hotel as much as a house with nice rental rooms built on the upper level.|The reason why this is inconvenient is, for example, that the front door remains always locked, but there's rarely anybody at reception. Several times I had to go looking for them in their bedroom or around the house and ask them to open the front door for us. When you've been out, you need to ring the bell several times.|Besides from the fact that the internet is slow and non-existent in the room (only close to reception), there was one thing that bothered me the most. On my last night, I approached the owner to express that, contrary to what was promised, we didn't have wifi and that I had showered with cold water twice. I wanted to suggest they advise their clients about the showers. The boiler needs to be turned on half an hour before your shower for the water to be hot. I only learned this on my last night. I tried suggesting that they tell their clients upon check in and avoid the cold water experience. I was never able to finish my thought. The woman angrily said that I didn't pay her enough to keep the boiler on all day and that if the water was cold, I was the stupid one for showering in that condition. Anyway... I wasn't looking for trouble and the place is really not bad, but they don't really know costumer service (it's not a hotel) and if you have the slightest request or complaint she will snap in anger and defensiveness. My last night was unexpectedly unpleasant for this reason. It really is rare to find bad customer service in Mexico, people tend to always listen and be sensible about a solution when...

The electricity service it is a real problem , you don't have well illuminated room , the hotel internet service is very bad , once in a while you have access to the wifi , it goes and comes a lot , the parking lot is terrible due you need a person to unlock the door in order to take your car out and also when you come back at night you need somebody to open the have for you , the same method with the main entrance always is locked need somebody to open the door for you , it does not matter if you are going out walking. The hot water for taking a shower takes a lot of time to come on , and never gets hot , I could say bearly warm after 10 minutes . They don't have enough electricity contacts to connect your Celular phone to charge up , tablet ,...

After driving for 8 hours on a terrible road thru the jungle we arrived very tired at this hotel. After ringing the bell several times about 3-5 minutes later a lady came to the door with a cat but did not open it. Eventually a Man informed us that they could not honor our reservation as they do not allow pets. When I showed him his website that said they do allow pets he had nothing but a rude response before closing & locking the door. Very rude. Very bad being in a strange town trying to find a room at the last minute that accepts pets. First problem in 3 weeks traveling thanks to San...