Hotel Casa Grande Chihuahua — Hotel in Chihuahua

We had a 4 night stay during the Christmas holidays. The hotel was pretty full with lots of families travelling to see their loved ones in Mexico. ||||Room||||We stayed in a room with 2 queen beds. The room was clean, the beds were firm but comfortable and long enough to fit a 6'3" man. The furniture is dated but the walls, TV and everything else has been updated. The room had a side door that connected to the room next door. However, if someone is staying next door, you will be able to hear them. That's why I recommend the rooms that are in the back of the hotel. They assign less people there so it's quieter. One day early in the morning however, the cleaning ladies knocked at our door to ask us if we needed any laundry washed. After we put the "Do not Disturb" sign on the door, they stopped leaving coffee (our room number was 108).||||Restaurant||||The restaurant has a delicious breakfast buffet which I highly recommend. They serve chilaquiles, made to order eggs, pancakes, yogurt, granola, fruit, menudo, beans, coffee, fresh squeezed orange juice, milk, etc.||||Bar||||I ordered a Michelada and the barman brought out all of the ingredients so that I could make it. He also said that the bar closes at 11 pm, however, the hotel's website and the security guard told me that it closes at midnight. My suggestion is that the barman needs to be sent to barman school to learn how to make mixed drinks.||||Grounds||||The grounds were clean and green. The swimming pool is about 10 yards long and 4 yards wide which is a good size pool. They even have security guards that only let guests park in the parking lot. I loved having that extra piece of mind knowing that my vehicle has being watched 24/7.||||Reception||||Check in and check out was fast and easy. ||||Outstanding Employees||||We appreciate the service with a smile that we received from one of the reception employees. I don't know her name but she is middle aged, has gray hair and wears a pony tail. Also the manager of the restaurant / bar took the time to come check on us to see if we needed anything else from the bar and was always walking around to make sure that service and cleanliness were top notch.||||Taxis||||If you need a taxi, I suggest that you download the Uber app and register. Ubers cost about half as much as regular taxis. Also, the hotel has a shuttle that will take you to nearby places if you just ask.||||Pets||||No pets are allowed.||||Overall we enjoyed our stay. We appreciate how the employees went out of their way to be friendly with us and we look forward to returning...

I stayed at this hotel for 4 nights and hated it. |Let’s start with the HORRIBLE customer service at the front reception. There was an older male the night we got there and he was very rude, would look at the watch when we were taking out our cards to pay.||The room was clean, but the restroom was not flushing. We called the front desk to report it and they did send someone the next day to fix it. However, the water would get trapped on the restroom sink and on the shower. This was sooo gross! I wanted to throw up every morning.||I was going to request a different room but my friend told me that she was having the same problem in her room, so I assume this is an issue with the hotel. This hotel is super old, so that might have something to do. ||The only good thing was the pool, which was clean...

We had an excellent experience, we stayed for one night. We were offered a free beer at the bar, for all the customers upon arrival in the afternoon.||We had dinner at the restaurant and the meal was delicious and cheap, way cheaper than the expected, thou I asked for wine and the selection was definitely not the very best, they tried their best to offer something good to me.||We learnt the hotel is best known for it hot breakfast buffet, which was well served.||Tha hotel has a pool, which due to my travel time restriction didn't get to use but I would recommended as it's located in the middle ofa beautiful garden.||It's a incredibly large hotel and the staff is friendly.||The only hiccup was the business center which...