MBM Red Sun Hotel — Hotel in Nuevo León

What a pity that being a 4-star hotel you cannot have solutions to typical cases that happen.

We would never recommend the hotel to anyone unless they want to have a bad time. Since the reservation is a problem the website is full of a pack of lies.

1 they say that they accept all cards and when you want to pay they tell you that american express does not... when on the page they say acerparla. no visa either They only accept reservation by bank transfer without any guarantee.

2 impossible to contact someone of authority by phone only the reception people who have a terrible attitude and are even rude.

3 late check out not available... We filled the hotel for a sporting event that we had and they did not give us the attention of being able to leave later despite the fact that due to the weather the athletes had to continue competing until late asking them to go deliver rooms and then continue competing. Unheard

4 we offered to pay extra to check out later and their rate for 4 more hrs is 700 pesos almost the full cost of the night.

5 they did not allow us to pay an extra night so that they could check out later due to hotel availability when we had almost a full hotel due to the competition.

In short, the worst service experience I've ever had, it's a shame it's with my royal compatriots. Unable to provide solutions.... Closed.

Note for the next time you travel DO NOT APPROACH MBM RED...

Well, first let me tell you i stayed one night. And the price was really cheap compared to others.||The PROs is that the room was clean and the TV has cable, the shower is nice and the room seems safe (door closes).||||HOWEVER -a big however- is that if you are hungry, there is no room service. If you go to the restaurant, the service is awful as it takes a LOT of time and the person attends very listlessly, they cant charge it to the room if you stay one night, and they wont give your drink nor offer something for drink while you wait for your food.||||Restaurant closes earlier than in most other places and if you want to go out at night and you dont have car, lets just say that the neighborhood is dark, lonely and looks dangerous.||||Some other people said that if you stay more than one night, the people that do the cleaning will be bothering you until you access to have the room cleaned but beware: there is no safe deposit box!||||The people in the reception really know how to do its job and are really good at it!...

The facilities are nice, the service is terrible. First of all, when you arrive this hotel looks like a cheap motel and it is not that cheap. In my stay wifi was impossible to reach at least not from my phone. Staff is constantly acting like they were being robbed, constantly asking what room you are staying.||Location, also terrible, there is nothing where you can walk near, if you're staying here you will need the use of a car. ||Overall I can say this hotel is O.K. for one night stay if it is your only option, for sure I will never...