Comfort Inn Cancún Aeropuerto — Hotel in Quintana Roo

We chose this hotel only for sleepover as we landed at the airport in the evening so we wanted to have rest as soon as possible before start of our vacation.||The hotel “offers” free shuttle from the airport. After we booked our night, the hotel sent us automatic message with whatsapp and e-mail contact where we can send our arrival details for shuttle. I contacted them on whatsapp, e-mail and booking, no response from them.||After landing in Cancun I called them telling them where exactly we are waiting for the shuttle and they said the shuttle will be there in approx 20 min. After 1 hour of waiting, two more calls to the hotel and them saying the driver should be arriving now and us telling them again and again where exactly we are waiting, the hotel stopped answering the phone and was unreachable. After 1,5 hours of waiting in front of the airport, we had to pay 60 usd for taxi, naively thinking they will refund us that amount.||Well, don’t be naive like us. When we arrived to the hotel, the shuttle driver was waiting for us, arogantly smiling with pictures ready in his phone to show us, that he was waiting for us, but we were standing on the wrong place and that the lobby told us where to wait for him. He knew we will be fuming and I guess they do this on a daily basis, he was showing me some pictures from the airport which could be old pictures, not from that day. He was laughing in our faces with such an arrogant attitude. unfortunately he was the only one speaking english at that point.||Of course they didn’t refund us the money for the taxi nor agreed to drop us at the airport the next day for free (as we had a car rental in the morning, so we had to get back to the airport).||The room was okay for one night after long journey, but there was a lot of noise coming from the corridor.||Breakfast was a simple joke.||The next morning during check out, I spoke to another receptionists, who spoke english. He apologized to me and gave me a mobile contact of the hotel manager. Turned out, it is the same number I was supposed to send my arrival details to.||It’s been 2 weeks since this happened and I still cannot forget about that shuttle driver and his arrogance and non serious behaving at all. It was our first night in Mexico and he made a very “nice” welcome to their country..||So I definitely don’t recommend this hotel, be aware of it and book something else, this joke is not really worth your money.||We thought we just gonna have one night of rest before we start our Mexican adventure, we have read the reviews, but were thinking its okay for one night.. well not even one minute!||Just don’t if you don’t want to ruin...

We chose this hotel only for sleepover as we landed at the airport in the evening so we wanted to have rest as soon as possible before start of our vacation. The hotel “offers” free shuttle from the airport. After we booked our night, the hotel sent us automatic message with whatsapp and e-mail contact where we can send our arrival details for shuttle. I contacted them on whatsapp, e-mail and booking, no response from them. After landing in Cancun I called them telling them where exactly we are waiting for the shuttle and they said the shuttle will be there in approx 20 min. After 1 hour of waiting, two more calls to the hotel and them saying the driver should be arriving now and us telling them again and again where exactly we are waiting, the hotel stopped answering the phone and was unreachable. After 1,5 hours of waiting in front of the airport, we had to pay 60 usd for taxi, naively thinking they will refund us that amount. Well, don’t be naive like us. When we arrived to the hotel, the shuttle driver was waiting for us, arogantly smiling with pictures ready in his phone to show us, that he was waiting for us, but we were standing on the wrong place and that the lobby told us where to wait for him. He knew we will be fuming and I guess they do this on a daily basis, he was showing me some pictures from the airport which could be old pictures, not from that day. He was laughing in our faces with such an arrogant attitude. unfortunately he was the only one speaking english at that point. Of course they didn’t refund us the money for the taxi nor agreed to drop us at the airport the next day for free (as we had a car rental in the morning, so we had to get back to the airport). The room was okay for one night after long journey, but there was a lot of noise coming from the corridor. Breakfast was a simple joke. The next morning during check out, I spoke to another receptionists, who spoke english. He apologized to me and gave me a mobile contact of the hotel manager. Turned out, it is the same number I was supposed to send my arrival details to. It’s been 2 weeks since this happened and I still cannot forget about that shuttle driver and his arrogance and non serious behaving at all. It was our first night in Mexico and he made a very “nice” welcome to their country.. So I definitely don’t recommend this hotel, be aware of it and book something else, this joke is not really worth your money. We thought we just gonna have one night of rest before we start our Mexican adventure, we have read the reviews, but were thinking its okay for one night.. well not even one minute! Just don’t if you don’t want to ruin...

I do NOT recommend this hotel at all.

I made a reservation almost 2 weeks before the day we had to come and immediately contacted hotel because of our transfer. Nobody replied to my message. Probably two days after our reservation was made I got automatic message that I have to send an e-mail to the reception, what I did, however I did not expected that the transfer will be just from the AirPort but to the AirPort as well - that is what the automatic says. I should not forget that the promised transfer is available just till 9pm which is not mentioned before you make the reservation. Few minutes after I sent the e-mail I got automatic e-mail from Google that the dropbox of the recipient is full. I decided to contact the hotel via Booking.com again but nobody replied - surprise surprise. Then I decided to contact Booking.com - did not help me either because hotel did not reply to Booking.com either.

Summary since the day I made a reservation to the arrival: -Impossible to reach the hotel -False information about transfer -Missing information about possible time when you can use the transfer

We had to have transfer included. Instead we paid $27 per each transfer = + $54.

Must say that we booked this hotel because it was close to the airport and transfer was included! At the end we spent $80 + $54 = 134$ for horrible hotel without any interest from the hotel’s side!

When we got to the hotel nobody apologized for our troubles, no one cared.

Our room had shared door with room next to us where we heard EVERYTHING! We came around 10pm, had to wake up before 4am and expected calm. Instead of calm we got noise.

Also in 4* hotel I do not expect dirty bathroom (attached).

And cherry on a cake - when we came to the hotel they promised to arrange a taxi for 4am next morning but when we got to the reception no one was there so they let us walk to...