Yes Inn — Hotel in Veracruz

The good. |This is a new hotel in a great location that is in walking distance to a new mall and a 5 minute taxi ride to the airport. The rooms are spacious with comfortable beds, soft pillows, and cold air conditioning . ||We selected this hotel for several reasons. We had an early flight the next morning and needed to be close to the airport. The hotel also advertises free transport to the airport. ||Check-in. |When we checked in we double checked with the front desk about the transportation to the airport. We were told that the transport van was in the shop being repaired, but if we phone the front desk in the morning the hotel will call us a taxi and the hotel would pay for the taxi ride. Excellent. ||The bad. |Lights out and early to bed so we can catch that early flight! Nope. At a little after 10pm the hotel checked in a family to the room next to ours. The family was not just loud, they were LOUD. They were talking, laughing, and then they turned on the tv with the volume loud enough for us to hear their action movie. The problem was amplified by the fact that there are shared doors that can open to the adjacent rooms. These shared doors are hollow-core with no casing on the hinge side and no sill threshold. This allows for easy sound transmission through the door and light transmission underneath and along the hinge side of the door. I knocked on the door at 11:30 as the action movies and talking continued. Volume went up. Called the front desk. Heard the phone ring next door and the following argument that ensued between the man next door and the front desk. The movies must have went on until 1am. ||Woke up after 3 hours of sleep. Called front desk to order taxi. Go down to check out. Front desk says that hotel with only pay for taxi rides after 7am. Awesome. ||So basically we got very little rest, a noisy room, and we ended up paying 200 pesos for our 5 minute taxi ride. I’m coming back to Veracruz, but I’m not staying...

I stayed here for my small trip to Mexico. The rooms were clean, though my only complaint is that it was a way to warm inside than we liked and the AC could have been stronger. The service, however, was excellent. They give breakfast included depending on which rooms you get. They quickly addressed any concerns we had—for example, when my family and I requested towels, they brought them right away. When the TV stopped working, they not only fixed it quickly but even replaced the entire unit. As for the location, it's not ideal. You’ll need a taxi to go anywhere from the hotel, and while there’s a mall across the street, it’s basically...

Although located in what is almost a ghost town commercial center (even before Covid this center does not appear to be much visited), the hotel is excellent, and shops/restaurants are within walking distance. I like Yes for spacious rooms, comfortable furniture, great shower, lots of plugs for devices and PC - so important, but so many hotels neglect this, for a fine swimming pool, good restaurant at reasonable price...I even benefited by having a hire car company come from the airport to the door to deliver and retrieve a vehicle at...