Hôtel Golden Flora — Hotel in Beni Mellal

When we arrived they didn’t seem to be expecting us even though I showed my booking.com booking |Booked us in for 1 night (not 2) in the wrong room type at the wrong price |Sorted out the room rate and length if stay the following morning |Everyone was all smiles but not too friendly ||Our room should have had a balcony and a kettle |It doesn’t have either |Wanted the balcony to sit in in the afternoon |Watch out - there’s no hairdryer either - would rather have had that than a tv ||Food |Well - breakfast was dreadful |We won’t bother on second morning |Restaurant on 5th floor is dirty - tables dirty, floor dirty, windows dirty (inside)|Half of it looks under construction!!||Went downstairs and had tea - all ok||Went for a wander and came back to have lunch |Sat down and waited and waited. Got up and asked for a menu - and waited and waited. Got up and asked for a drink menu - waited and waited |After 45 mins and no service we left|Not good at all ||On our first night we were kept awake until after midnight by banging and crashing and furniture being dragged across the floor above us. Woken up at 7am by the same |Hopefully won’t happen tonight but think it will as it’s happening as I write this ||No idea why there’s ‘carpet’ in the room as it’s not needed||Shower would not fix the wall so had to be held whilst showering. Water just water, not hot, but ok for a quick shower ||Plus side - the house keeping ladies do a very good job. The best bit about the hotel The bedroom and bathroom very clean ||Air conditioning a plus as it was hot (for us) when we stayed ||Probably wouldn’t stay here again |No English understood or spoken ( but why should they, its not England) but that’s not a huge problem as we used a translation app (English-Arabic) which seemed to be ok ||The overall impression was that they weren’t bothered if we...

I would like to warmly thank the manager, Mr. Youssef, as well as the housekeeping service and the reception staff.|The hotel is very well located, offering great value for money. It also features a café, a pastry shop, a restaurant, and a panoramic terrace with a...

The worse experience I ever had in a hotel! These people literally took our clothes and items out of our rooms without any notifications! Although we gave them our phone numbers. If you are willing to visit Beni Melal, this is the last hotel...