Dakhla South Bay — Hotel in Dakhla

Had it not been for some people at the front desk who helped to arrange some excursions, I would give the hotel zero stars. I’ve been trying to refrain from writing a bad review because I want to keep an open mind, but thing were unsatisfactory from the moment we got in our room. |On the surface, the location is picturesque. If you walk just a few feet down the beach, you’ll see that the hotel is bordered by a trash heap. |The hotel has a minimalist design and the suites look a bit like an un-decorated college dorm. When we arrived, we were shown to our tiny guest room on the ground floor with a view of a cement wall and a cactus. After raising objections about these accommodations, they moved us to an equally small room with a view of the construction sites across the street from the resort. Because the resort does not have air conditioning, we slept with the windows open and on the first night, I was awaken repeatedly by the sounds of motorcycles and trucks speeding down the highway in front of our room. |We went for lunch at the resort’s restaurant. The food was expensive, underseasoned, and overcooked. We later learned that there are no local restaurants or neighborhoods within walking distance of this resort. |Also, having to keep the windows open because there’s no air conditioning might be fine if there were screens on the windows. Flies can come and go as they please. |This place is perfect for someone who’s trying to get away from humanity. It’s far from everything and you can’t easily experience anything (except for what’s offered on the grounds of the resort or through excursions companies they contract with). |If you’re after an enriching cultural experience, you won’t find that here. The resort is isolated, the WiFi is trash, ride-share/taxi and delivery apps don’t work here. The isolation might not have been so bad if they had an all-inclusive or full-board option. Unfortunately, I had little choice but to keep buying meals I knew I wouldn’t like at their expensive restaurant.|The final straw for me is that I couldn’t get a bottle of water. At midnight, I called for water. We were told that the kitchen is closed and we can have water in the morning. The reason I can’t go to sleep on my second night here is due to the frustration of being told to wait 7 hours to get water for my child. I boiled some tap water from the bathroom and I’m waiting for it to be cool enough to drink. |I just read their reviews on Google and I see that for the past 4 years, people have been complaining of the same things.|Aside from a handful of kind staff members and a pretty appearance, this place has nothing to offer. I don’t...

Had it not been for some people at the front desk who helped to arrange some excursions, I would give the hotel zero stars. I’ve been trying to refrain from writing a bad review because I want to keep an open mind, but thing were unsatisfactory from the moment we got in our room. On the surface, the location is picturesque. If you walk just a few feet down the beach, you’ll see that the hotel is bordered by a trash heap. The hotel has a minimalist design and the suites look a bit like an un-decorated college dorm. When we arrived, we were shown to our tiny guest room on the ground floor with a view of a cement wall and a cactus. After raising objections about these accommodations, they moved us to an equally small room with a view of the construction sites across the street from the resort. Because the resort does not have air conditioning, we slept with the windows open and on the first night, I was awaken repeatedly by the sounds of motorcycles and trucks speeding down the highway in front of our room. We went for lunch at the resort’s restaurant. The food was expensive, underseasoned, and overcooked. We later learned that there are no local restaurants or neighborhoods within walking distance of this resort. Also, having to keep the windows open because there’s no air conditioning might be fine if there were screens on the windows. Flies can come and go as they please. This place is perfect for someone who’s trying to get away from humanity. It’s far from everything and you can’t easily experience anything (except for what’s offered on the grounds of the resort or through excursions companies they contract with). If you’re after an enriching cultural experience, you won’t find that here. The resort is isolated, the WiFi is trash, ride-share/taxi and delivery apps don’t work here. The isolation might not have been so bad if they had an all-inclusive or full-board option. Unfortunately, I had little choice but to keep buying meals I knew I wouldn’t like at their expensive restaurant. The final straw for me is that I couldn’t get a bottle of water. At midnight, I called for water. We were told that the kitchen is closed and we can have water in the morning. The reason I can’t go to sleep on my second night here is due to the frustration of being told to wait 7 hours to get water for my child. I boiled some tap water from the bathroom and I’m waiting for it to be cool enough to drink. Aside from a handful of kind staff members and a pretty appearance, this place has nothing to offer. I don’t...

Pas une très bonne expérience! |Nous vous envoyons ce message via TRIPAVISOR car en passant par le TO, pas de retour de votre part...|Nous avons vraiment l'impression que nous sommes des MENTEURS!||1er point, les navettes aéroport:|L’aéroport de Dakhla est un tout petit aéroport. Notre vol est arrivé à l’heure et l’avion était à moitié plein.|Nous n’étions pas les derniers à sortir, n’y a récupérer nos bagages.|Nous sommes tout de suite sortis pour attendre notre représentant. Personne au nom de LFEN ni de pancarte stipulant le nom de l’hôtel. Nous avons vu l’ensemble des personnes partir les uns après les autres mais en aucun cas quelqu’un est venu nous chercher. Si tel avait été le cas, la moindre des choses est de se renseigner si les personnes ont bien pris leur vol et s’ils sont bien arrivés à Dakhla?|Au bout d’une heure et après avoir vu des représentants d’autres hôtels la navette | de l'hôtel est arrivée.||2 eme point, l’enregistrement à la réception:|Lorsque nous sommes arrivés, le réceptionniste nous a demandé nos noms et nous lui avons tout de suite présenté nos bons de réservation|Après plusieurs minutes, ne trouvant pas nos réservations, le réceptionniste est parti voir quelqu’un, nous a fait patienter dans le hall puis est revenu avec la solution. Il nous a ensuite demandé nos passeports pour faire la photocopie et nous nous sommes exécutés.|Entre parenthèse, nous attendons toujours les pâtisseries locales faites maison qui devaient nous attendre à notre arrivée!||3 eme point, les chambres:|Pour la chambre 201, nous avons eu une chambre avec vue sur le parking, la route avec un mini balcon en triangle où vous ne pouvez pas vous installer. |Il est tout de même précisé dans le descriptif terrasse ou balcon aménagé ; aménagé de quoi?|Effectivement, nous n’avons pas voulu prendre le supplément de 75€/nts pour avoir la suite avec vue sur la mer, mais on ne nous a pas proposer une autre chambre!|Pour ce qui est des fourmis ou autre animal dans les chambres nous ne savions pas que c’est normal d’en avoir selon la destination choisie; pourtant nous voyageons 3 fois par an à l’étranger!|Pour la chambre 103, il y a des infiltrations dans les murs.||4 eme point, la PISCINE:|Nous évoquions le fait qu’il est important de préciser aux voyageurs et notamment sur le descriptif que la piscine n’est pas chauffée.|De plus il est précisé qu’il y a 2 piscines extérieures??? Aucunement!||5 eme point, le restaurant le cactus.|Nous exprimions le fait qu’il manquait de choix dans la 1/2 pension. Nous avions une ardoise et sur les 7 dîners, seuls 1 entrée, 1 plat était changé par jour sur les 3 entrées, 4 plats et 3 desserts présentés.|Nous pouvons comprendre que 2 voir 3 tables par soir n’est pas rentable mais dans ce cas ne pas proposer la 1/2 pension. |Nous n’avons même pas eu le droit au couscous le VENDREDI, car c’est le plat typique ce jour là au Maroc!||Voila notre retour d'expérience...