Tulum Beach Resort & Spa Dakhla — Hotel in Dakhla

My stay at Tulum Resort Hotelin Dakhla was a major disappointment, overshadowing the natural beauty of the area. Despite our efforts to enjoy the holiday, the hotel’s numerous issues made it a struggle. Here’s a detailed breakdown of our experience:||1. Poor Service: The staff were consistently unhelpful and slow to respond. Basic requests, like extra towels or room service, were either ignored or handled with indifference, leaving us frustrated throughout our stay.||2. Useless Management: The management was utterly ineffective and dodged accountability. When we raised concerns about the issues below, they offered empty promises or brushed us off, showing no interest in resolving problems.||3. No Beach Access: Despite Dakhla’s stunning coastline, the hotel has no direct access to the beach. This was a huge letdown, as we expected easy access to the shore for relaxation and water activities (hotel name is Tulum Beach Resort)||4. Inactive Kids Club: The kids’ club was a complete letdown. There were no organized activities, leaving children bored and parents with no respite. It felt like an afterthought rather than a proper facility despite the effort made by the woman in charge)||5. Messy Gym: The gym was chaotic, with equipment and accessories scattered everywhere. It was clear no one maintained or organized the space, making it nearly unusable for a proper workout.||6. Mediocre Food: Breakfast was average at best, with limited variety and lackluster quality. Lunch and dinner were not worth the cost—overpriced for bland, uninspiring dishes that failed to showcase local flavors.||7. Filthy Rooms: Our room was shockingly dirty, with spider webs in corners, ants crawling on surfaces, and even cockroaches. We heard from a previous staff about rats in some rooms, which made us uneasy the entire stay.||8. Far from Kite Spot: For those visiting Dakhla for kitesurfing, be warned—the hotel is a 25-minute drive from the main kite spot. This added unnecessary hassle and travel time to our plans.||9. Frequent Power Cuts: Power outages happened multiple times a day, disrupting everything from charging devices to using basic amenities. It was inconvenient and poorly managed by the hotel.||10. Loud Disco Until 5 AM: On Saturday nights, a blaring disco kept us awake until 5 AM. The noise was unbearable, especially for families or anyone hoping for a restful sleep.||We heard about it but we did not experience it thanks to the bad weather.||||Thankfully, Dakhla itself is a beautiful destination, and we managed—through no small effort—to salvage our holiday by exploring the area and its kitesurfing opportunities. ||However, I strongly recommend avoiding Tulum in Dakhla. The mismanagement, poor facilities, and lack of care made this a frustrating experience. Save yourself the hassle and choose another accommodation to fully enjoy...

We stayed for one week with family at Tulum Beach & Resort, advertised as a 5-star hotel. Unfortunately, our experience was extremely disappointing and far from the promised standards.

Positive points • The lodge we booked was cozy and pleasant inside. • The Lina’s restaurant is by far the only true highlight of the hotel: excellent service, very attentive staff, and an incredible sunset view. • The gym has the basics for a decent workout (though poorly maintained). • The night promenade alley is nice for a short walk.

Negative points • Housekeeping service is nearly non-existent: no towels available unless requested several times at reception, missing toilet paper, and no reaction from staff. • Hygiene issues: cockroaches in the common areas and even inside the lodge. • Pool & leisure: no animation or activities for children, and the pool equipment (sunbeds, covers) is in very poor condition. • Beach unusable: swimming is forbidden, and you must take a shuttle to another hotel to access a proper beach. • Water activities: the biggest disappointment. The hotel advertises kitesurfing, jet skiing, and other activities in their brochures, but nothing is actually organized. They take your name and number, promise an instructor will call, but it never happens—even after several reminders. I ended my entire stay in Dakhla without doing a single water activity, which was the main reason for choosing this destination. • Restaurants: • Cabana: disastrous service (long waits, forgotten orders, missing dishes, billing errors). • Moroccan restaurant: isolated, uninviting, rarely used. • Room service: sometimes the only option since orders at the restaurant never arrived. • Untrained and unprofessional staff: instead of solving issues, I was told “I’m also dissatisfied with what’s happening,” which is unacceptable from a service provider.

Conclusion

This hotel is a major disappointment. Between the closed beach, nonexistent water activities, poor hygiene, and terrible service, it has nothing of a 5-star standard. The value for money is disastrous, and we left frustrated.

I absolutely do not...

Dear Management,

I am writing to express my deep disappointment with my recent stay at your hotel. Although the property looks nice from the outside, the overall service and hospitality were far below acceptable standards.

Upon our arrival, we had to wait for nearly an hour for the driver to take us to the hotel. When we finally arrived, there was no welcome, no water provided, and no staff assistance — despite our obvious fatigue.

The condition of the room was unacceptable. We found insects on the bed, and the blanket was rough and uncomfortable. When we requested a replacement, the staff brought us an old one instead. In addition, although we were a couple, the room was prepared with only one sleepers

We also experienced a complete lack of responsiveness from reception during the night — no one ever answered the phone, and the staff were unhelpful and impolite.

Furthermore, when the cleaner arrived, they locked the door without any notice to guests. This kind of behavior is unprofessional and completely unacceptable in any hotel setting.

The restaurant service was equally disappointing. We had to serve ourselves at dinner, as the staff simply dropped the food and left. During breakfast, the hotel staff were eating at the same tables as the guests, showing no respect or sense of professionalism.

Finally, on our departure day, we had to wait in the cold for a long time before the driver came to take us to the airport — clearly at his own convenience.

Overall, the service was far below zero, and the hotel does not deserve its advertised rating. I have stayed in hotels all around the world, and this was by far the worst experience I have ever had.

I hope you take this complaint seriously and take immediate action to improve your service quality, as no guest should have to go through such an...