Palais El Miria & Spa — Hotel in Marrakesh Prefecture

I've just come back from a one week stay at this hotel with my 13 year old son. I will start with the pros, the hotel itself is beautiful, I loved the traditional look of it, the pool is always clean, the gardens are kept beautiful. The staff are so kind, from the manager, to the waiters, to the cleaners and gardens they literally can't do enough to help and my son loved the cats/ kittens and tortoise they had there. Unfortunately that's all I can say that's good. The beds were done everyday but there was dirt on the mirror and windows of my room before I came until when I left, there were flies in the room everyday and when I asked for fly killer they never had any. On the website when booking it states that all rooms came with safe, balcony/terrace/kettle unfortunately none of this was provided to us even tho we were given a free upgraded room. I have stayed in 4/5 hotels in Greece/Spain/Egypt and Turkey and because it's unsafe to drink their water you are normally provided bottles of water for free, here they charge you £2.50 per bottle, because there is no kettle you cannot make your own tea or coffee so it's another £2.50 everytime for that too. There is a shop within 10mins walking distance but it's not a nice or safe walk along a main road. Also when booking it also states that it's in walking distance of the oued transit river. This is nothing but a dried up hole full of dirt and rubbish now. The food at the restaurant is nice but a bit on the cool side, wide range of breakfast served but you don't get to choose and all menus in French, it's definitely more catered to French tourists than any other country. Also the bar seems to stop serving after 10pm. All in all I would for look and people 5* but for facilities, price, location, food, ect 2.5* at best...

The location of this hotel was far from the city centre although I was aware of this before I arrived. Having managed to eliminate the flies from the room, I settled down for the night. Around 4am I was woken by the noise from the nearby mosque (it's Ramadan) woke me at 4am and the barking dogs continued the torture until 5:30am!! The lack of bottled water in the room was not indicative of a 5-star property and the iron and ironing board were, well, see the photos! The breakfast was poor (all bread products) and, when I asked for some fruit, was presented with a banana and a strawberry! The Manager, Mohamed, or to give him his full name, Mohamed nice to your face but the oposite behind your back, referred to this as a 'Continental breakfast'. I pointed out to him that a Continental Breakfast usually has some protein like meat or cheese and some vegetables. Anyway, this was far from the standard of establishment than I had expected from the photo's and other reviews and certainly isn't 5-star in my opinion. Mohamed refused to even a partial refund when I checked out after only 1 night (out of 3). He did offer to move me to a nicer room which, I have to say, was a lot nicer than the one I had. However, the lack of anything to do combined with the freezing cold pool led me to make the decision to leave for another hotel in the city itself (and yes it was a lot quieter with double-glazed windows and no flies!) and a lot more activity, restaurants within walking distance. If you go to Marrakech then I would advise staying where the action is which doesn't have to mean contstant noise as...

The location of this hotel was far from the city centre although I was aware of this before I arrived. Having managed to eliminate the flies from the room, I settled down for the night. Around 4am I was woken by the noise from the nearby mosque (it's Ramadan) and the barking dogs continued the torture until 5:30am!! The lack of bottled water in the room was not indicative of a 5-star property and the iron and ironing board were, well, see the photos! The breakfast was poor (all bread products) and, when I asked for some fruit, was presented with a banana and a strawberry! The Manager, Mohamed, or to give him his full name, 'Mohamed nice to your face but the oposite behind your back', referred to this as a 'Continental breakfast'. I pointed out to him that a Continental Breakfast usually has some protein like meat or cheese and some vegetables. Anyway, this was far from the standard of establishment than I had expected from the photo's and other reviews and certainly isn't 5-star in my opinion. Mohamed refused to even a partial refund when I checked out after only 1 night (out of 3). He did offer to move me to a nicer room which, I have to say, was a lot nicer than the one I had. However, the lack of anything to do combined with the freezing cold pool led me to make the decision to leave for another hotel in the city itself (and yes it was a lot quieter with double-glazed windows and no flies!) and a lot more activity, restaurants within walking distance. If you go to Marrakech then I would advise staying where the action is which doesn't have to mean contstant noise as...