Kasara Chitwan - Jungle Resort In Chitwan — Hotel in Bharatpur

We were so looking forward for this vacation, however, it had been troublesome since the moment we wanted to reserve the package. We had made a reservation on Friday, the reservation staff told us to bank in deposit into their account, however, banks closes at 2 pm and we were unable to bank in the amount. We had also asked for other payment method, which they did not have. They gave us late confirmation due to which we could not pay the deposit, and they were not flexible about it. When we mentioned about this to the hotel staff, we were told that a lot of guests had cancelled their reservation hence had to make full payment before arrival.

They only had 1 spa therapist at that time so my partner asked if I could get his time as well which the staff agreed to. However, when it was checkout time we were billed for 1 hour of spa which amounted NRS 5328. When I told the receptionist guy that I hadn't consumed 2 hours of spa he argued that I had. Later, the therapist was called out then she said that I had done 104 minutes of massage, however, they had already inputted 2 hours into the system so I still had to pay for the full hour as they cannot change their system. I don't mind paying but what I found unethical was that I wasn't reminded that my 1 hour had been over by the therapist and why was I only given 104 minutes of massage when they charged me for 120 minutes. The staff said that their previous package consisted of 60 minutes per person therefore, they had made a mistake, however, I still don't see how that is my problem and I had to pay for it.

Another thing I found strange was there was no mineral water in the room, however they did provide drinkable water in glass bottles (they said they try to be environmental friendly) which is a good thing. But when we asked for refill of the room water, they brought mineral waters in plastic bottles (which they charge), we had to return the bottled water twice, I was very clear when asking for normal room water refill, so I don't understand how they came with mineral water both times.

Since the water came in glass bottles, I wanted to boil the water before drinking it. Sadly, the kettle passed some electricity, which wasn't that serious but I cannot believe that a 3 star hotel can compromise on safety of guest for some reason.

We had 3 meals a day included in the package for the first 5 meals we were provided with buffet, however, there was no buffet in the last meal. The staff told us that the other guests had ate and left already so they didn't want to provide us with buffet and were given food by plate even though we had reached the restaurant 30 minutes before the buffet ended. They did give us choices for everything that came in the buffet but it was quite hurting that they would feel some guests are more important than other guests.

When we had asked about the checkout time, the receptionist asked another guy (who was in a small room behind the reception) shouted out “tell them to go after breakfast”, breakfasts ends at 9am. I am surprised that the check out time is so early.

Small details such as torn bedsheets, poor wifi, missing amenities in the room. We were told during the briefing that there would be a mini fridge/bar in the room which surprisingly wasn't there.(they told us they were giving us their best room)

The general manager offered us extension of check out time and free lunch, which we kindly declined as staying there for even 1 extra minute felt like suffocation.

Not everything was bad, some things were good.

The hotel is picture perfect. and the staff were polite and amazing. Special thanks to our guide Mr. Madan, he was one of the reason our stay had been pleasant.

The menu in the buffet kept changing so it was good for variety. I had the best cake as most of the cakes tend to be too sugary and watered down but the one served by them was the best in all of Nepal. I also had the best scrambled egg in Nepal.

Clean pool, well...

Kasara markets itself as a luxury jungle retreat—but my recent stay left me with a very different impression. While the location near Chitwan National Park is ideal, and the design concept has potential, the actual experience was riddled with serious ethical, structural, and service-related issues.||😡 THE UGLY – Troubling Labor Practices ||Nepal is globally known for its stunning natural beauty—from the towering Himalayas to the rich wildlife of Chitwan’s jungles. So it was disheartening to discover that Kasara Resort appears to be run by underpaid trainees. |The resort appeared to run largely on the backs of young trainees—many seemingly in their late teens 18 to 20. I overheard that they earn just NPR 3,000/month (~$22 USD) while working 60+ hours a week. Even if those numbers aren't exact, the imbalance was undeniable: over 20 trainees in the restaurant, with barely 3–4 permanent staff.||I felt guilty receiving service. To those kids: I am sorry. I wish I had known.|And it raises a deeper question:|👉 Is this a common practice in Nepal’s hotel industry—to exploit young people in the name of “training”?|If so, this needs urgent attention. Tourism should uplift, not exploit.||⚠️ THE BAD – A 5-Star in Name Only||Kasara advertises itself as a luxury resort—but from a guest experience, it falls well short.||Rooms were poorly maintained: rusted showerhead, damaged furniture, and peeling paint||The finishes feel rushed and neglected||Overall, the place lacked the polish of a real 5-star experience||I stayed at three other 5-star hotels in Nepal during this trip—all of them leagues ahead. Which leads to real concerns:|👉 How are 5-star ratings awarded in Nepal?|👉 How can travelers from abroad trust these classifications?|👉 Who is accountable for maintaining quality standards?||🌿 THE GOOD – Wildlife & Wonderful People||Now to the highlight: the safari experience was phenomenal.|From Madan Ji, the manager, to our guide Sujan, every interaction felt personal and authentic. These were true professionals—not just employees, but proud stewards of Chitwan’s heritage. Sujan, especially, felt like a local legend—a Tharu hero who lived and breathed the jungle and its stories. We spent over half a day with him, and his passion was contagious.|His knowledge of birds, animals, trees, and Tharu traditions brought the landscape to life. And just when we thought the day was done—with a few rhinos spotted—a tigeress emerged. We couldn't believe it. "Was that a dog? A wagon? No—a TIGERESS!" A memory I’ll...

If you are reading this review, it must mean you have already considered to visit Kasara Resort and I say you must stick to your instinct. It will definitely prove to be a wise decision.

First, how to get there. During your booking you can have you picked-up from the airport if you are flying to Bharatpur. Note that, the pick-up facility can be a little heavy on the pocket so have a good bargain. Or, catch a cab and ensure the bill does not go above NRS 1500. If you are self-driving, its 18 km away from Bharatpur airport.

Once you reach at the resort, you could relax with your welcome drink in a spacious, relaxing and picturesque lobby where the resident manager would orient you about your stay, amenities and your activities. Once, done you would set to your room.

Now this is the best part, as soon as you listen to the click in the keyhole and open the door to your room, you will find your heart smiling with excitement for the room is not any ordinary one. A small water-body (say pond) is at the entrance which separates your bed-room with your bathroom. Bedroom is as cosy as you dream of. The real stunner is the bathroom- it makes you feel you are showering in open sky and has greenery all inside. I bet you would spend hours taking pictures in every corner of your accommodation.

The restaurant and bar at Kasara is dedicated to serve delicious platters for your palate. If coffee is your thing, the coffee bar would serve you better. And do not miss the happy hours from 6 pm tp 7pm at the Kasara bar.

The restaurant and bar area overlooks the pool which is so alluring that you cannot say no to it. Hence, do not forget to pack your swimming kit.

Your stay at Kasara comes along with variety of packages of activities. Elephant safari, Jungle Walk, Canoeing, Visit to Crocodile Breeding Centre, Witnessing Traditional Tharu Culture, Elephant bathing Session, Jeep Safari- and many more are waiting for you at Kasara.

Well, if you are a type to pamper yourself, take advantage of the Spa at Kasara.

Have a pleasant stay at there. My...