I booked 3 days in advance. Nevertheless there was nobody there in the office. I walked all over the place yelling out “Hello hello hello anyone here?” for about half an hour. I thought maybe the hotel was closed for the holidays regardless of my confirmed booking. I kept yelling out hello hello hello. And then I walked up two flights of stairs yelling some more. Finally I encountered a staffer who had no idea that a guest was supposed to arrive that day. So apparently they don’t check the agoda messages of confirmed bookings. What horrible service! What a horrible way to do business! What horrible customer service. They should not be in the hospitality business since they know nothing about being hospitable. They never apologized for the mistake and bad service that they rendered. Then when I signed in they asked for extra money. And then when I paid they said they would give me change later in the evening. So now they put burden on me to make sure I get my change back. No no no. This is not the way you treat your customers. If you don’t have the change you go get it immediately and don’t make me wait till later. They are so irresponsible and inconsiderate to their guests. And they advertise free water but no free water in the room. Room was also very dark with some light sockets without light bulbs. They provided no lock for the door and by the time I realized it the staff was no where to be found. I highly recommend people not to come here due to my negative experience here.
Lastly, Even though I paid the agoda price, they told agoda that it was a cancellation which means they kept the agoda fee for themselves. ...
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