Hotel Smarak Pvt. Ltd. — Hotel in Hetauda

Food: The Hotel Smarak's dining options were excellent. The hotel's restaurant has a varied menu featuring a variety of cuisines to accommodate different tastes. The breakfast buffet, which included a variety of continental and traditional Indian meal selections, was a highlight. Throughout our entire stay, the food's quality and flavor were constantly top-notch.||Service: The Hotel Smarak provided excellent service. The staff members were helpful, considerate, and ready to help with any questions or needs. We experienced excellent service from check-in through check-out.||Accommodations: The Hotel Smarak offered welcoming, well-maintained lodgings. We stayed in a room that was both roomy and nicely furnished, complete with all the comforts we could want. The bed was quite comfy, and the room was spotless, making for a restful...

Our stay at this hotel was truly exceptional! From the warm welcome at check-in to the attentive service throughout, everything exceeded our expectations.

What stood out the most was how caring and thoughtful the waiters and waitresses were toward our baby. 🤍🤍They went out of their way to make sure we had everything we needed—whether it was a high chair, extra napkins, or simply taking the time to interact kindly with our little one. That small act of genuine care made our dining experiences so much easier and more enjoyable. The combination of a beautiful setting, top-notch service, and genuine hospitality made this hotel feel like a home away from home. We are so grateful for the kindness shown to us and especially to our baby. Highly recommended, and we would love to...

We do not recommend it for families or groups! There is no service at all, no hospitality standards either. We booked a family room but the room was the worst, dirty and unclear. The rooms are quite old. The bathroom was not clean or well maintained. We booked on a bed and breakfast basis but the breakfast we received was the worst in our entire trip. We were not welcomed and the employees were not well behaved. Room are also not clean and housekeeping and given to us, very dirty room given.

The location is amazing, the exterior of the property is nice but the hospitality service is the worst I have ever received in my entire trip. They don’t have proper food service difference on breakfasts in continental or American! Not...