Hotel NH Bussum Jan Tabak — Hotel in Gooise Meren

We booked this hotel 1 and a half months in advance. I am wheelchair bound and my mother can only walk short distances with great difficulty and has epilepsy plus has has a major brain surgery for a tumor.|We called and told the hotel in advamce about our difficulties.|When we arrived, the next day my mother had a medical emergency and the room was indeed not left in the best of states as she couldn't realistically clean up after herself. Also her room was not an adapted room and looked to be the smallest one on offer with a walk in shower which was impossible to navigate in the tiny bathroom.|We ofcpurse mentioned the difficulties straight away and were told to speak to the director of the hotel.|He ignored my mother and me and went straight to my brother to discuss like we were subhuman because of our disabilities.|He went on to complain about the state of the room and seemed to blame my mother for her disability and seemed to think it was her choice to have a medical emergency.|He then proceeded to bully us out of the hotel claiming no hotel is ready for such events.|I uave travelled the world extensively and can garantuee that I have never seen a hotel so unprepared, so incompetent to deal with such issues.|My brother and I went away for a day in in that moment he decided to push my mother to check out the next day with a "agreement" of paying our stay back.|When my brother and I arrived the next day they forced us to pack our bags and leave the room and then proceded to only offer us half the stay back and to add insult to injury they charged us a late check out.|The staff was very kind at the start but then turned to treat us with such disdain that it must have come as an order from said director.|The day my brother and I came back he had also gone home early, probably knowing that we were not going to accept this "agreement" that he had reached with my mother when she was tired and confused.|Then the head receptionist procedure to block our request to talk to the director, refusing to call him in to discuss, claiming he was gone for the day but would be back the next day.|All in all this director seems to believe that disability is a choice and that a medical emergency is a planned occurrence.|I have never been treated so disgracefully or felt so embarrassed about something that my mother or I cannot help.|I hope that NH headquarters deals with this director accordingly or states in there websites that disabled guests are not welcome.|Thats the end of my rant, thanks for reading.|Im sure the director will try to weasel his way out of what was disgraceful treatment of 2...

Authentic hospitality from the heart

I would like to thank the team at NH Jan Tabak for their incredible hospitality, which goes far above and beyond the proverbial call of duty. My parents, who are older (80+), stayed at the hotel for the full month of September. The service was more than absolutely first rate: It was authentic hospitality from the heart. Further, my parents have a variety of physical challenges, which the staff accommodated for with great kindness.

A highlight of my parents’ stay was an all-afternoon high tea with some 50 friends and family members, impeccably arranged and executed by the hotel, and with excellent food. All participating staff were highly engaged and radiated genuine enthusiasm to make the event a success. Moreover, Jan Tabak has a beautiful Schimmel grand piano - which had been perfectly tuned - enabling my father, who is an accomplished pianist, to give a private concert: A unique and moving experience.

It is this heartfelt hospitality of the Jan Tabak staff that brings my parents, who live in the US, back to the hotel every year. I am deeply grateful to the entire team that has made them feel at home. I would particularly like to thank Nathalie, Dia, Misty, Jolie, and Joris from the front desk; Erik, Georgios, Bas, Michelle, Nuk Nik, Fabian and Thijmen from the restaurant and bar, chefs Micheal and Michiel, Marielle and Lisanne from housekeeping, and Maura from events. If I’ve inadvertently omitted anyone, my apologies; the whole Jan Tabak team is awesome, and I give them the highest recommendation. ...

Absolutely not a 4* hotel experience.

The good: the hotel is clean and the lobby area is very neat and nicely designed. A breakfast in corona time is not easy for hotels, but this was solved pretty well with a rather complete plate with scrambled eggs, bread, yoghurt, juice, etc.

The not so good: The service at the breakfast department lacked all communication skills. It would be handy to give some instructions or to mention that people can make their own coffee/plates/etc while waiting for the breakfast, instead of just disappearing after writing down the room number. Another not so good element is the old school shower in the bathtub.

The very bad: The beds are absolutely lacking quality. The mattresses are hard and very uncomfortable. You can feel the the individual springs in any position (for some reason there is no topper on the mattress). The duvet is thin and rather cold. In addition, don’t be surprised to get a room with two single beds when you order a room with a double bed. The hotel is lacking a decent amount of double beds and therefore cannot fulfill preferences.

In conclusion, the hotel doesn’t fulfill a 4* experience and there are some improvements needed. The quick fix for the hotel would be to change beds (add comfortable toppers?) and bedding and to have a decent amount of double beds available. Regarding the service, some improvements are definitely possible - the employees are friendly and polite, but can be more pro-active in...