De Krim Texel — Hotel in Texel

I stayed in De Krim with a friend in late May this year, we loved the facilities, the location and the nice cottage with garden so much that I decided to book a long weekend in Mid August for me and other friends, I made sure to include the cancellation policy to make sure we were covered considering covid. In June, two months before my reservation, I emailed De Krim telling them we had an emergency change of plan and we couldn’t stay at the park in August, as we had already payed in full, I proposed, if a refund wasn’t possible, to move the dates. De Krim replied saying that a change of date wasn’t possible and a refund is possible only if we proved that there was an actual emergency (in our case it was health related issues of one of my friends, which we didn’t want to disclose for privacy reasons), they sent us a form to fill in Dutch in asking for the type of illness, medications to be taken, phone number of the doctor etc, we refused to fill this sensitive information and asked for any other options, they didn’t reply to our emails anymore. Their terms and conditions for the cancellation policy are only available in dutch and they allow for refunds only in certain strict conditions (e.g. proven medical issues, injuries or death etc), despite the fact that I tried to cancel or rebook my holiday two months ahead of time, they didn’t show any willingness to find a solution (let alone refund me). I had to contact the consumer association in the Netherlands and the Juridisch Loket in order for De Krim to reply to my message and finally agree to refund me. It is such a pity that such a good holiday park in such a stunning location treats their paying customers so poorly, making it hard for them to understand the conditions of rebooking or cancelling and providing incredibly strict customer service. I wouldn’t recommend any of my friends to book a...

horrible cancellation policy, and even worse customer service. Be very careful with the extras you purchase. We included a rental 2 electric bikes when when making a reservation, in my experience you have this option, so you can guarantee that you get these bikes when you're there. But when i wanted to cancel them, apparently I can cancel but wont get my money back. The person on yhe phone was also quite rude about it. And WHY would i then cancel without receiving my money back? so the camping can just give it for someone else and earn some extra? sound like a nice scheme. and in this case, how is it beneficial to book it via webiste, rather then on the place... anyway, we expected a nice getaway, and now i have a very bitter taste about it.. not even looking forward

Updated my review after the stay: So tge funny thing happened and we were booked for another dates, good thing there were available spots. Not only we got upgraded to a pitch with electricity for free, but also got refunded for the bikes (yaay). Overall its a very nice place once you're there. The sight is beautiful! The territory is very big, and there're different types of 'landscape', we really enjoyes staying in the dunes. There's a supermarket fery close by, and many shops and cafes. The bathroom unit is very clean and easily accessible. Reception personnel is very friendly and helpful. Taking off one star for the mess with reservation, and a bigger mess with...

We stayed one night at De Krim in a so called 'Hotelchalet'. De Krim is a holiday park with camping places and bungalows but also has a limited number of bungalows with hotel service.||||The bungalow is modern and spacious with all the amenities you would expect in a four star hotel. Breakfast is delivered in your bungalow in a box through a small door that gives access to a cabinet, so they do not need to disturb you.||||Location at the northern side of Texel is very nice, on walking distance from the lighthouse. Due to our short stay we could not see everything the park has to offer; we tried the buffet restaurant and enjoyed the food.||||Only one downside for us: check-out time is at 10h00!! That may be fine when you are camping or stayed for a while at the park but not for a hotel room in winter when you just stay for one night, at least not for us. Given that the check-in time is only at 15h00 it is strange it is that early.||||So we definitely can recommend the place, except if you like to take your time a bit in the morning...