Huka Falls Resort — Hotel in North Island

I was really conflicted about writing this review, but I know I'd have picked somewhere else if I'd known what to expect, so I'll give you the good and the bad, and you can decide.

After having booked a suite with twin beds, My sister and I arrived at 17:40 for our contactless check-in, only to find that the key had not been left out for us, and there was only one double bed inside. We rang the manager, and he said he would come to let us in, but that we hadn't let them know to make twin beds up (not the case, as I have written confirmation of the twin beds). We waited a few minutes for him to arrive, and he asked if we would be willing to wait a few minutes while he split the bed apart. We said not to worry about it because we really just wanted to settle in, so he offered to put us in the adjoining suite that was much bigger, which we gratefully accepted. Unfortunately, the upgrade ended up being more trouble than it was worth, what with the bathroom sink that didn't drain, the TV that didn't work (although it was fixed the following day), the mouldy shower, the stove element that was always on unless switched off at the wall (caused a bit of a carfuffle, as we thought somebody had been in our suite while we had ducked out), the grubby cups and glasses, the lack of supply of anything to wipe the benches down with or any tea towels (even though we were expected to clean the kitchen before we left so as not to incur an additional $20 charge), and the single electric blanket that was on the double bed. All in all, it was more trouble than it was worth, and I feel as though we would have had a Much better time if we'd just paid that little bit extra to go somewhere else in the first place.

Not to mention that the manager was talking in very raised tones when he came to talk to us about the stove, and definitely treated us as if we were making a big deal about nothing (pretty sure that's a health and safety breach though, and Definitely not safe if you have kids).

The maintenance guy was the only good thing about the place, to be honest. Very nice, calm guy who actually has...

First of all, the photos are misleading as it is not what this place looks like. Place looks like its rundown and not maintained at all.

Second, sheets and blankets in the single beds were dirty.

Third, the rooms and the lounge are had a bad smell like it hasn't been cleaned for a long time.

Fourth, they didn't provide us with the wifi login details.

Fifth, toilet seat was broken.

Sixth, the TV had only 1 channel working.

Seventh, no dishwasher liquid.

Eighth, the beds and pillows were not comfy. Was so itchy and no one had a good sleep.

And the list just goes on!

And to make it worse, when we called the reception to complain they said someone was going to come to fix the issues but no one turned up. When we called them again, the receptionist said its only her 2nd day on the job and she doesn't know how to help as the cleaners are gone and they are short staffed.

So, we had to go buy blankets, sheets, air fresheners and dishwasher liquid from Warehouse at night. Just imagine that experience! We didn't have a good sleep at all and we just couldn't wait to get out of that place.

I would strongly advise everyone to avoid this place completely, save your money or book elsewhere!

This place needs major work including their facilities and general maintenance. I have never experienced anything like...

My daughter and I recently stayed here for three nights. On the upside the grounds were beautiful and I can imagine back in its hay day it must have been a stunning place to stay. The one staff member that we encountered was very helpful especially when we managed to lock ourselves out of our room. Firstly this place would benefit from better signage & directions . We arrived after dark and spent some time trying to locate where our villa was. These villas & buildings could definitely do with a huge refurbishment. Our room was small but that was ok as we only were sleeping there. The blinds in the room were thick with dust . We noticed that there was no smoke detectors in the rooms. The toilet roll holder kept falling off the wall. First two nights we were lucky not to have any neighbours in the adjoining rooms, but night three we had neighbours. We were able to here most of what was going in next door. Little sleep that night. And finally the biggest thing was we didn’t have hot water for showers . So I contacted receptionist and they said I would have to wait 40-50mins for hot water to come through as the hot water tank is shared between the units. It’s pretty unsatisfactory. We won’t be recommending or...