JetPark Hamilton Airport Hotel & Conference Centre — Hotel in North Island

Pleasant and efficient Managed Isolation Hotel

I must admit that I was a little bit apprehensive about heading to a Hamilton hotel for my two week managed isolation period (I’d assumed I’d be in Auckland). However, while being in isolation is never going to be a completely fun and comfortable experience (will not miss those Covid swabs!), the management and staff at Jet Park did what they could to make it as good an experience as possible.

Starting with the room, my room was enormous, with two big beds and different areas to sit in (see the photos). There was a small coffee table with a couple of chairs, the desk which was great if you’re working and I used the extra bed as a couch for watching TV. (Handy isolation tip - it helped me to split the room into different ‘zones’ so that it wasn’t just one big space that I was stuck in for two weeks e.g. small table for eating meals and doing personal admin, snacks on the second bed/couch etc). The bathroom was good with an amazing shower - good water pressure and heat. The other bonus for me was that the door to my room went straight outside - so no lifts, no hallways where you could come into contact with other guests. Not an issue in normal times, but gives you a sense of security in isolation. The WiFi connectivity was good for me - it coped well with me working as well as my personal devices.

On to the staff - all of the staff I came across (well, spoke to on the phone due to being in iso!) were helpful and friendly. Responses to requests were always prompt and they proactively asked about things that I hadn’t asked about (e.g. asked housekeeping about laundry, and they asked whether I had enough tea and coffee). The manager David sent emails through with updates about the virtual social activities (Zoomba, Zoom bingo) which I saw as a great way of trying to build a community spirit in a situation where people couldn’t engage with anyone outside their bubble.

The team do what they can with outdoor space - you should be aware that it’s perhaps more limited than some other isolation venues (anecdotally at least). But on the flip side, given it’s a relatively small venue, it is possible to go outside more frequently and with less bureaucracy than other iso places (again, only anecdotal).

Finally, the food...first off, I should acknowledge that it must be a real challenge to design a menu for the variety of tastes and food preferences of a large group of people. There will always be meals that some people love and others hate. On the whole, I was happy eating 90% of the meals, and am happy to acknowledge that the other 10% was more to do with my own personal preferences rather than the food itself being ‘bad’. Some meals were definitely better than others from my perspective. Portion sizes are really big so perhaps an option to have a smaller size of the same meal could save on some food wastage. Additional vegetables would also be a good idea. Some of the snacks were better than others - the cakes and caramel slice were fabulous, but I was less excited about the muffins. I didn’t order separate/additional meals from the on-site restaurant, but my wine and snack orders were delivered promptly.

Overall, the managed isolation in Jet Park was probably as good an experience as you could have within the confines of managed isolation requirements. It’s unlikely to ever be 100% what you’re looking for in a hotel, but in hindsight, I’m pretty happy that I got Jet Park Hamilton as my...

As someone who travels extensively across New Zealand for work and stays at various hotels and motels, I must say that this experience stands out as the best one yet.

First and foremost, I want to commend the thoughtfully designed room I stayed in, Room 59. The choice of colors and accessories created a beautiful and inviting ambiance. It's the little details that truly made a difference, like having a toothbrush set and shaver readily available, along with the well-equipped vanity set and an all-purpose bag. These thoughtful touches made me feel genuinely cared for and looked after.

Furthermore, the use of high-quality Kawakawa products from Koru was a delightful surprise. The body wash, hand wash, and lovely cream provided a refreshing and enjoyable experience during my stay.

One feature that particularly impressed me was the design of the cups provided in the room. The large round edges made sipping my beverages feel like a luxurious treat, enhancing my overall sense of comfort and relaxation.

Now, let's talk about the bed. I must admit, I typically can't wait to return to my own bed after a trip. However, your hotel's bed was so comfortable that I could have happily stayed on indefinitely. It provided a restful night's sleep, and I truly appreciated the comfort it offered.

Above all, what made my stay exceptional was the evident aroha, manaaki, and tautoko that went into every aspect of the experience. It was clear that the staff takes great pride in ensuring their guests have the best possible stay.

With such a remarkable experience, I am excited to return next week for another stay. Thank you for providing top-notch service and creating an environment that makes your guests feel valued and...

This does not even deserve the 1 star lowest option available. The receptionist is obviously in the wrong job. I have travelled extensively throughout the world and Maria (name on identity badge which she tried to hide) is by far the rudest member of hotel staff I have ever come across. On this occasion I was travelling with a very good friend who has a serious life limiting medical condition. Maria was unable to find our 3 night wheelchair accessible room booking on the computer system and made it very clear she did not care that we had travelled 9 hours and had breathing equipment that urgently required charging. She had no empathy or regard for us and we were told there were no rooms available. When I asked to speak to the duty manager she told me to email!!!! When I expressed that was an impossible solution to the situation we were currently in, she gave me a Jetpark advertisement card from the reception desk and told me to call the 0800 number. Unbelievable. She then decided to say that SHE was the duty manager (despite the name on the wall being David Latu) and refused to help us at all. Luckily for us she then called security - who thankfully were very helpful and sympathetic to our situation - despite her pleading that she didn't want us to stay !! Another member of staff by the name of Ra arrived who was able to magically find an available wheelchair accessible room. Security and Ra saved us and acted very professionally. I have just noted a review from February which sounds very much like the same aggressive and rude...