Palm Motel Waihi — Hotel in North Island

My family and I stayed the night here while we explored the rail trail. Unfortunately our trip was cut short as some low life stole my bike which was stored in an area the motel had told us to store them (which was apparently pretty secure). Motel owner got a bit weird and cagey when I asked if I could look at the camera footage and also wouldn't check the cameras coming up with excuses like they didn't want to accidentally delete the footage. Cameras also only covered one part of the driveway (even though there's signs throughout the complex). However while looking for the bike it became obvious that it was taken by another guest (as that was the only reasonable/possible explanation) so rather than ask them to leave the Motel, the owner renewed their booking and let them stay another night. Explaining to me that it's better they stay so that they can try and get the bike back and that they will be in touch. However I never heard back from them after this nor do I believe they even filed their own police report (happy to remove this statement if they can send me the details). Very disappointing experience and I would not recommend this as a place to stay for anyone looking to do...

Only stayed one night, pool closes early on colder days and spa was booked out. I only booked the place for my daughter to swim in the pool but even in the mornings pool not open only at 10am when checking out. So we had no chance at having a swim at all.

Stayed in room one , toilet so noisy when flushing and bathroom very small had dirt in them when arrived and stove needs to be replaced. The soap and shampoo dispenser was not even working too they were full but not even working.

There were ants all over the kitchen bench and by the fridge.

The bed was the only best thing for me...

For 196 a night the only good thing i can say is the room was clean and so was the bathroom.10$ charge to use the hot tub....it says included In stay on website and in their booklet on arrival, all you need to do is book a time but when you get to reception you have to pay. It's $10 each time you book a time. I usually like to have one in the morning and night but at 10 each session. No thank you. Ive not read a single review so far thay says they were being charged to use spa. Was this only being charged to me if so im not...