Mt Cook View Motel — Hotel in South Island

I could not reach the motel because of landslides near Fox Glacier but the motel still charged me for not staying. If it was a general no-show, they have every right to charge. But it was a force majeure issue.

I informed the motel that I will reach between 12 AM and 1AM on Saturday (early morning), 10 Nov 2024. I landed in Queenstown at 7.30 PM and as I was driving towards fox glacier, there was heavy rain slowing me down considerably (highest 24 hr rainfall in 40 years). Past Haast and near Knights Point, there was a land slide. I was the first to reach the site of the landslide and informed emergency. The screenshots show that I reached the site at 12.10 AM (NZ time or 10.10 PM AU time), I was on the call with emergency for 8 minutes (until 12.18 am) and the road closed at 12.21 AM. I took the photo of the landslide at 12.25 AM.

They thought I don't have any proof of details of road closure that they refused refund claiming I could have still reached the motel in the morning. They did not realise that I was the one reported the closure, have screenshots / photos of all information. I later provided them with details. But they have still refused.

The road is closed as I write this review (Wed, 12 Nov 2024). They were trying to fool me for around AU$250. All the other activity providers have given full refund.

For their corporate greed and for trying to tell me that I could still reach the site, I give...

Liked · If the term "Serentity" ever suited a location, it's the Mount Cook View Motel, the Motel's setting in Fox Glacier is at the base of Mount Cook.|The Mount Cook View Motel is a one minute drive from the highway down a Dead End Road, so there is no passing traffic noise.|The motel has a ranch/farm like setting in a unique leafy & grassy enviroment that leaves (not meant as a pun) you feeling at one with the environment & nature.|The silence is almost deafening as you try & take in all the spectacular surroundings of snow capped peaks, clouds snagged on jagged mountain tops, in a spacious farmland retreat.|Anyone trying to escape the hustle & bustle of the city, anyone who wants to write their own Tolstoy "War & Peace" novel or just wants to escape from the kids for a quite weekend. Well this is the place for that.|Fox Glacier town has restaurants, shops & stores, all that one needs for a weekend away with nature.|We had a cabin type apartment, seperate bedroom, bathroom, kitchen & backyard patio with views you just have to experience to believe. All that & with parking at the door & an attached laundry next door....

Liked · If the term "Serentity" ever suited a location, it's the Mount Cook View Motel, the Motel's setting in Fox Glacier is at the base of Mount Cook.|The Mount Cook View Motel is a one minute drive from the highway down a Dead End Road, so there is no passing traffic noise.|The motel has a ranch/farm like setting in a unique leafy & grassy enviroment that leaves (not meant as a pun) you feeling at one with the environment & nature.|The silence is almost deafening as you try & take in all the spectacular surroundings of snow capped peaks, clouds snagged on jagged mountain tops, in a spacious farmland retreat.|Anyone trying to escape the hustle & bustle of the city, anyone who wants to write their own Tolstoy "War & Peace" novel or just wants to escape from the kids for a quite weekend. Well this is the place for that.|Fox Glacier town has restaurants, shops & stores, all that one needs for a weekend away with nature.|We had a cabin type apartment, seperate bedroom, bathroom, kitchen & backyard patio with views you just have to experience to believe. All that & with parking at the door & an attached laundry next door....