BON Hotel Nest Ibadan — Hotel in Oyo State

I booked Bon Hotel Nest Ibadan through a friend’s wedding planner from the 18/04/24 - 21/04/24 at N70,000 per night. A phone was used to take a picture of my ID. When I asked if it was going to be deleted afterwards, I was told they maintain confidentiality/privacy, which didn’t quite answer my question but, I let it go as I was tired after a long journey. They were kind enough to assist with our bags upstairs. ||The environment looked good and so did the room I was in (302). However, the air conditioner was not cooling and after calls, it was looked at by maintenance but, this did not yield anything positive. It was later serviced that night which came with too much noise as they applied water pressure to service it. Two people did servicing and only one was polite enough (I believe he was an assistant) and apologised for the inconvenience. I ended up sleeping on the floor under the AC as it wasn’t still cooling well. The AC went off and on at intervals and this even affected the little cooling in the room. It was so uncomfortable that I called to have my room changed or refunded to book another hotel as the Rep I spoke to said they were fully booked. Mind you, I arrived the hotel in the evening and this call was made at almost midnight. ||The next morning, the cooling had gotten a lot better hence, I did not insist on changing my room nor getting a refund. My friend who came the next day, complained of same AC issue and eventually had her room changed.||When I and my sister wanted to shower, there was no water. This was around past 11am. We called to complain and they said it’ll be looked into. A cleaner brought us a bucket of water which I presume he did as instructed. After my sister had her bath, I returned the bucket to be filled for myself only for the guy to get me water in a mopping bucket. When I queried him, he said he rinsed it and then went on to deny that it wasn’t a mopping bucket. (I had seen the bucket they used for their cleaning when I handed the initial bucket to them, so I knew it was a mopping bucket) I had to tell him to get me water in another bucket before he had it changed and did so. Water was restored while I was bathing. Same water situation happened the next day.||My friend who was the groom also had his fair share of complaints about their service as well. ||Buffet was for one person so, I had my sister go for it and ordered myself Indomie and fried egg which cost N6,000. To my greatest dismay, the quantity they brought to me was only enough to feed a 3year old. In as much as it was a hotel, I didn’t expect such little quantity for the price I paid. ||I had buffet the next day and it was really nice. The chef(s) did excellently well. ||Overall, this is not a hotel I would be returning to nor will I recommend for anyone. |They should do better with service provision which is what people...

I had an overall bad experience staying at this location. I stayed in 3 locations in the Bodija area over a short period and my stay at BON was the worst of the 3.

The good: very new facility, looks really good from the outside and the reception area is very well designed. The cost for rooms is very reasonable.

The not so good: they did not have the room type that I reserved so I was offered a lower room type and offered a refund that I would get back in 2 weeks, not very helpful since I was leaving town the next day. The desk manager was very professional - she was apologetic and took full responsibility. She even later offered me a room type that was higher than what I booked but I had to refuse it for reasons that I'll state later I stayed in the 3rd floor but the elevator only works coming down not up (when it is most needed :) ). To go up, I needed to call for staff to use their card as my own access card didn't work. the only thing I bought - a box of juice, cost N2K about 2 times what it costs on the streets

The outright ugly: the place was loud and really rowdy. It did not help that I lodged in on a Friday evening. There was a large crowd of people there to party and there was a band blaring loud music in the courtyard. That's why I could not take the offer of the "luxury" room, it was on the 1st floor right next to where the band was playing. the corridor/walk way had a consistent awful stench and flies buzzing, they could use some venting/air circulation system the air conditioning system in my room was connected to an electrical system that did not support the load so the circuit tripped about every 2hrs. I woke up sweating every couple of hours to reset the circuit to get the cool air going. the bathroom was subpar at best. See for example the attached image of the only towel supplied, there was no way that was touching any part of my body. The water pressure was barely strong enough to take a shower.

Conclusion: the impression I got is that this hotel is not really set up for customers who want a comfortable place to stay, their business model is more tuned to entertaining and that is how they make money. The room and board is only an after thought e.g. just a place to crash for party goers who are too drunk to go home (or prefer not to go home for a different reason :) ). If you want to party, this is your place, if what you want is a serene and clean place for you and your family/company to chill after a long day out, please look for some...

My husband and I stayed at Bon Hotel Nest Ibadan from the 10th to the 18th of February and it was an amazing experience from start to finish. This hotel and its staff exceeded all our expectations.||Our room was cleaned daily, with fresh towels provided every day. Fully equipped with tea-making facilities, snacks, and bottled water, which made our stay even more comfortable. The bathroom was well-stocked with toiletries - toothbrush/toothpaste, cotton buds, cotton pads, shower gel, shampoo, shower gel, conditioner, all replenished daily. The only downside was the design of the shower area —when taking a shower, water tend to leak to other parts of the bathroom. This can fixed by having a full shower enclosure. ||Breakfast was a delight every morning, and I especially appreciated the thoughtful reminder call if you weren’t down by 9am. |The food was absolutely delicious, though it would have been nice if it was for both guests instead of just one. However, I understand this is common practice in many hotels in Nigeria.||From the housekeepers to the guys at gate, the canteen team, and the receptionists, every staff member was incredibly helpful without expecting anything in return. Their exceptional politeness, efficiency and attention to detail made our stay very pleasant.||We had an issue with the toilet in our room one morning and by the time we returned in the evening, they had already moved us to another room—seamlessly transferring all our luggage, including an item I had forgotten on the bed. That level of service was beyond impressive.||A special mention to Temitope, Okon and Funke at the front desk for their warm hospitality, and to Feranmi, Nelson and Ngozi in the restaurant. Ngozi ensured my omelette was cooked to perfection every day😋I always travel with my own coffee, but it wasn’t needed on this occasion - special shout out to ever-reliable Nelson who made me a perfect latte every morning. ||Overall, we had an awesome stay at Bon Hotel Nest Ibadan and we highly recommend it! We...