Horizon Hotel Apartments - الأفق للشقق الفندقية — Hotel in Muscat Governorate

I had to stay at this hotel as I reached late to Muscat and without booking. I looked for couple of hotels but it was full due to Muscat festival. Anyways, I needed a place to sleep for 5 hours before checking out so I stayed at this hotel. The hotel is very basic, smelly, noisy, not clean and not comfortable. The whole night the rooms next to me I think were celebrating with high sounds of music and dancing. The location was good for me but the hotel is terrible. Even there is no telephone in the room to contact the reception, you have to go down and talk to them. Even the wifi was not strong...

Some of the staff are great: Ahmed on night duty, and Yusuf. They were always helpful. Unfortunately I have to make another complaint. Apparently the monthly rate doesn't include the entire month. I paid monthly rate for July no problem, which included the last day. Then I paid monthly rate for August, which apparently doesn't include the last day. July and August, like a majority of months, has 31 days. So instead of getting rest before I had to travel, I was told to check out or pay more. I chose to leave. I won't...

They advertise a swimming pool, and even show pictures of it. It has been closed since coronavirus. There is no pool. This really affected my family as our children needed something to do to cool down. Our air conditioning has been broken for days, but hotel hasn't fixed it. They advertise daily breakfast...but this is false advertising. The level of fraud might require that I contact government and licensing...