Iveria Hotel Apartments — Hotel in Muscat Governorate

We have not stayed at the hotel, but one thing is certain, your front desk staff need a real training on how to handle costumers and emergencies. On 1st Dec at around 10.30 am my husband saw a guest of the hotel asking for help from the 3rd floor, he was locked in his room, without his phone and couldn't open the door and he was not able to get help. So he urgently asked my husband to inform the hotel to assist him. My husband approached the front desk, there was a lady there, not Omani. After greetings my husband started explaining that there was an emergency, but she immediately went back working to her computer without paying attention to was he was saying to her, without even acknowledging or showing any sign of collaboration. My husband had to repeat himself more than once, and raise his voice in order to be heard. This is absolutely unacceptable as costumer care. When a guest or potential costumer is speaking to you, whoever they are, you have to listen to them, resepect them acknowledge them, eye contact.. ecc. It's basic. Even if you cannot understand the language, show that you care and hurry to find someone to assist you. What if there was a fire taking place or someone needed immediate medical assistance? The fault of any consequence would be on you. This is not the first time happenong to him while approaching the desk, the first time it happened with a different employee for a difeerent situation. I hope this is not how you regularly treat...

Nice new hotel building with spacious rooms. The reception staff is professional. Location is excellent with restaurants cafes and hyper markets around. Room cleaning staff needs training. If its a short stay its fine, for longer stays one might become annoyed when room is not serviced and...

It was an amazing stay in a wonderful place. Very lovely staff specially Mr Naji and Mr Mohamed the place have new furniture comfortable beds. Located in prime location near to all services like restaurants , coffee shops , money exchange and...